*Operations Manager - LATAM

Job Title: Operations Manager - LATAM
Location: Remote (BST Time zone)
Salary Range: up to 2000 USD

Work Schedule: Monday to Friday, 9:00 AM to 5:00 PM (BST) - Flexible US time zone

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Client Overview:

Sagan represents a dynamic company seeking a dedicated Operations Manager to join their team. As the Operations Manager, you will take on a variety of tasks currently handled by the founder, streamlining operations and ensuring the company's continued success. You will play a critical role in managing client communications, team members, and administrative tasks.

Key Responsibilities:

• Client Success Management: Enhance client experience and results by ensuring their success and maintaining positive relationships. Handle client communications with professionalism and efficiency.
• Team Management: Oversee team members, ensuring accountability and task completion. Organize and track all tasks and projects, ensuring nothing slips through the cracks.
• Administrative Tasks: Manage administrative duties such as uploading YouTube videos, tracking KPIs, scheduling meetings, and more. Quickly pick up and efficiently execute any delegated tasks.
• Operational Oversight: Ensure smooth operations, freeing the founder to focus on high-leverage activities. Maintain a well-organized and efficient workflow across all areas of the business.

Skills and Qualifications:

• Proven experience in operations management, client success, or a similar role.
• Excellent organizational and management skills.
• Strong communication skills and customer service orientation.
• Ability to work independently and as part of a team.
• Proactive approach to problem-solving and task management.
• Good command of English, both written and verbal.
  


Nice to Have:

• Experienced in Airtable
• Experienced in Slack
• Experienced in Drive + Google Doc & Sheet
• Knowledge of YouTube, frequent user of YouTube, or maybe they even run their own channel
• Understanding of Miro (or similar) & flowcharts
• Analytical
• Creative
• Ideating improvements for processes