Are you ready for a new challenge? If so, we would love to see your background! We are searching for a passionate, results-oriented Solution Architect with a strong customer focus and incredibly high standards of quality. You will be a member of Guidewires Analytics specialty team which includes underwriting, data analytics and actuarial domain specialists.
Guidewire’s Analytics group helps the property & casualty (P&C) industry to utilize insurance data, both internal and external, for rating and operations, as well as for newer evolving risks like Cyber. By combining internet-scale data listening, adaptive machine leaning, and insurance risk modeling, our Analytics solutions provide insights and analytical capabilities that enable our customers take advantage of new opportunities, accurately price exposures, and get the most out of their operations and service processes.
Responsibilities:Serve as the main point of contact for all customer technical and data related mattersWork with the Customer Management team to understand customers business objectives and develop new solutions to support their needs (reports, custom analytics, prototypes, etc.)Work with customers and the product management team to ensure continuous product improvementEnsure the timely and successful delivery of our solutions according to customer objectivesHelp customers with questions about our platform and provide supportContinuously deliver training and enablement sessions to customersIdentify areas of improvement to expand and strengthen our relationshipsManage customer expectations and closely support challenging client requests or issue escalations as neededRequirements:Bachelor’s Degree in Engineering or Computer Science or related technical field5+ years experience in Software, IT, Security, Financial consulting or equivalent pre-sales/post-sales engineering experienceExcellent communication skills (written and verbal) with both non-technical and technical audiencesStrong experience with Data (You must love data! ): MANDATORY - Familiarity with InsuranceSuite Cloud and self-managed, InsuranceNow, App Events, and the ability to implement and enhance existing Policy and Claims workflows. Integration Framework including AppEvents, WebHooks and Integration Gateway ClaimCenter and PolicyCenter functionality and APIs, including extensionsAble to design scalable, robust software architecture for each customer use case—with technical sequence and component diagrams—balancing trade-offs between performance, scalability, flexibility and maintainabilityFull-stack comfort withProgramming languages (Gosu, Java, Apache Camel, JavaScript, python)Expression languages (jsonPath, jmesPath)Databases (DynamoDB, Postgres, Oracle, SQL Server)Cloud services (AWS, Kafka, S3, SQS)Integration Framework including AppEvents, WebHooks and Integration GatewayClaimCenter and PolicyCenter functionality and APIs, including extensionsDataDog and error monitoring & handlingRESTful APIs Data Quality & Data Integration Analytics (Preferred: Tableau, Power BI)Experience in Account Management / Technical Account Management Tech Savvy. Must learn quick and adapt to the use of new toolsLocationTravel requirements: up to 10% (post covid)#LI_Remote
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About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or
Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail
Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.
