IT Support Specialist (Prague-based)

Ahoj! We are seeking a talented and results-oriented Prague-based IT Support Specialist to join our dynamic team. You will be a critical point of contact for our employees, providing comprehensive support for their devices, applications, and access needs. This role goes beyond basic troubleshooting, offering the opportunity to delve into business process analysis and data modeling, making you a true technology partner for our company's success.

Details:

Experience: 2+ years

Schedule: Hybrid in Prague (2 times/week)

Head office: Prague, CZ

Company size: up to 5000 employees

Found in 1970

Domain: Finance

Start: ASAP

Czech and English: Fluent/Native

About the client:

Our cient’s company has been operating since 1993 and today ranks among the most significant consultancy and brokerage companies in the country. They specialize in long-term, comprehensive, and above all, client-focused financial advisory services for households. The European headquarters of the client’s Group is located in Cologne, Germany, where it has been operating since 1970. Thanks to cooperation with more than 100 strong product partners, we provide our clients with first-class financial solutions tailored to their individual needs. The foundation of client’s advisory services is a well-founded analysis of our clients' financial situation, always considering their individual circumstances. In personal consultations, they inquire specifically about their goals, needs, and dreams, from which we derive tailored financial solutions. Their financial advisors focus on long-term cooperation with their clients and tailor all decisions to their current life situation.

What to do:

• End-User Support: Provide first-line technical assistance for desktops, laptops, mobile devices, printers, and peripherals.
• Network & Infrastructure: Troubleshoot and diagnose issues with the local area network (LAN) infrastructure.
• Access Management: Manage user accounts and access controls in Active Directory and Azure Active Directory.
• Microsoft Suite Expertise: Support users with Microsoft 365 applications (Word, Excel, Outlook, Teams) and SharePoint for document management and collaboration.
• Business Application Savvy: Assist users with various business applications utilized across different departments.
• Problem-Solving Prowess: Analyze user issues, identify root causes, and implement effective solutions to minimize downtime.
• Change Management Champion: Collaborate with IT teams to manage IT change requests and deployments efficiently.
• Data & Process Analyst: Contribute to business process analysis and data modeling initiatives to optimize workflows.
• Security Vigilance: Maintain awareness of IT security best practices and implement them in daily tasks to safeguard company data.
• Knowledge Documentation: Create clear and concise documentation of technical procedures and solutions for future reference.
• Customer-Centric: Maintain a positive and professional demeanor while providing exceptional user support.
  
  
  

You have:

• Minimum 2 years of experience in IT support or a related field.
• A+ or equivalent IT certification preferred.
• Strong understanding of Windows operating systems, PC hardware, and network concepts.
• Working knowledge of Active Directory, Azure Active Directory, Microsoft 365, and SharePoint.
• Excellent troubleshooting and problem-solving skills.
• Effective communication, interpersonal, and collaboration skills.
• Ability to prioritize tasks, manage time effectively, and meet deadlines.
• Analytical and critical thinking skills with a keen eye for process improvement.
• Experience with data analysis and modeling tools (a plus).
• Customer-service focused with a commitment to providing exceptional user support.