About Fanduel
FanDuel Group (“FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.
FanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey , Georgia, California, Oregon, Canada and Scotland.
Its networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.
FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).
THE ROSTER
At FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.
THE POSITION
Our roster has an opening with your name on it
FanDuel is looking for a Salesforce Lead Engineer to play a key role on our Customer Automation & Insights team. You will be responsible for leading the technical solutions for our Salesforce Service Cloud instance, including Omnichannel, Einstein Chat, data integrations, REST APIs, AI, and complex flows. This is an exciting opportunity to make an impact by elevating our customer support experience at a premier gaming company.
THE GAME PLAN
Everyone on our team has a part to play
- You will lead technical design and implementation efforts for Salesforce Service Cloud and its integrations with FanDuel’s core tools and data systems.
- Ensure the scalability, reusability, and quality of our Salesforce Service Cloud and Einstein Chat systems by translating a business problem into a well-architected solution using complex Flows, APEX classes, AI, Bots, Triggers, Visualforce, Lightning Web Components, HTML, and JavaScript.
- Serve as a technical team lead, providing oversight and mentorship to the team by conducting code reviews and ensuring best practices are followed for reusability, version control (GIT), and deployments.
- Design and implement integration architecture with other customer applications using REST, middleware, and data modeling.
- Remove technical blockers and mitigate risks for the team by providing technical solution architecture guidance and managing tradeoffs.
- Be equally comfortable rolling up your sleeves to perform tactically while thinking strategically about how our solutions can enhance our customer experience.
- Mentor team members and provide technical thought leadership.
THE STATS
What we're looking for in our next teammate
- Minimum of 6 years’ experience as a Salesforce developer; configuring, customizing, and integrating Salesforce with demonstratable experience on Service Cloud and Einstein Bots.
- Additionally, minimum of 2 years as a Senior developer, Solution Architect, or Tech Lead successfully delivering strategic initiatives.
- Technical mastery with APEX, VisualForce, REST, Salesforce Service Cloud Omnichannel, AI Bots (Einstein) and skills-based routing.
- Proficiency with Salesforce Service Cloud, Omnichannel, Chat Bots, Skills Based Routing and Lightning Components in a consumer facing business model.
- Advanced certifications such as Salesforce Service Cloud Consultant, Data Architect, Heroku, or Dev II preferred.
- A passion for working and winning as a team.
- Strong written and verbal communication skills.
- Knowledge of sports and/or experience working within a heavily regulated industry is a plus.
- Don’t check all the boxes? That’s okay! We encourage you to still apply if you feel like you possess an adjacent skillet and are interested in learning more about this position.
Player Benefits
We treat our team right
From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:
- An exciting and fun environment committed to driving real growth
- Opportunities to build really cool products that fans love
- Mentorship and professional development resources to help you refine your game
- Be well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another
FanDuel is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!” We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance. Having a diverse and inclusive workforce is a core value that we believe makes FanDuel stronger and more competitive as One Team!
The applicable salary range for this position is $135,000 - $170,000, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.
