Webinar Specialist (Spanish) - Part Time

About Emeritus:

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.

Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

About the role:

We are looking for a competent Webinar Specialist to undertake a variety of administrative and program management tasks. You will help in planning, organizing and hosting Webinar/Live sessions as well as carry out essential operational duties. To be an excellent Webinar Specialist, you must be organized and detail-oriented, comfortable working with diverse teams. The goal will be to facilitate the effective management of Live sessions according to the organization’s standards.

Roles and Responsibilities:

• Coordinate the schedule with the Academic Delivery Manager on a need basis.
• Ensure technology is used correctly for all operations (Webinars, Office Hours, Simulation exercises, Learning Management System, etc.)
• Schedule the webinars/meeting through the zoom website.
• Point of Contact for any questions related to Live sessions across slack, canvas, Teams, etc.
• Setup of teams, setup of slack, to communicate with Course Leader, and Academic Delivery Manager.
• Host all sessions allocated for the day / week / month across multiple courses
• Host each webinar on Zoom as follows:

1. Join the webinar 35 minutes before the scheduled start time and welcome the presenter as they join in.
2. At start time, complete teach check (Audio/Video) with the Presenters.
3. Make sure the sessions are recorded.
4. Stay in the background as the Presenter conducts the presentation for any logistical support.

• Complete all post session activities like upload recordings, slides, post announcements, or any other tasks assigned.

Skills and Qualifications:

• 3+ years of customer service experience
• Outstanding verbal and written communication skills
• Proficient in Spanish Language, written and verbal both
• Knowledge of program management and development procedures
• Ability to work with diverse and multi-disciplinary teams
• Excellent time-management and organizational skills
• Tech-savvy, proficient in Outlook, Zoom/any Video Communication platforms
• Detail-oriented and efficient
• Willingness to work in any shift assigned

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In press:

• https://www.insidehighered.com/blogs/learning-innovation/why-chan-zuckerberg-backed-113-million-investment-eruditus-big-deal
• https://techcrunch.com/2020/08/31/chan-zuckerberg-initiative-backs-indian-education-startup-eruditus-in-113-million-fundraise/