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Safety and Wellbeing (SWB) Supervisor

72% Flex
Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

CRC experience in SWB, Degree in health or social services.

Key responsabilities:

  • Support SWB activities
  • Advocate for people we serve
Canadian Red Cross logo
Canadian Red Cross Non-profit Organization - Charity XLarge https://www.redcross.ca/
10001 Employees
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Job description

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Your missions

Title : Safety and Wellbeing (SWB) Supervisor

Employee Working Location : Remote (Montreal, QC)

Employment Status : Temporary Part-Time - from 4:00 p.m. to 9:00 p.m. (3 Months)

Salary Band : $ 26.14 / hour

The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

Responsibility 1 – Support the implementation of activities to protect and improve the wellbeing of people we serve

  • In collaboration and with the support of the site manager, call people who may need moral support.
  • Offer listening and support to individuals.
  • Ensure that people have easy access to information on support and services offered in the community and by partners.
  • Complete the necessary documentation and comply with CRC record-keeping procedures and standards. (Logbook and statistics)
  • Participate in and contribute to briefings with the client's coordinator before the start of each shift.
  • Establish and implement protection mechanisms.
  • In coordination with Operations, assist in setting up, running, and closing SWB services or activities.
  • Monitor any emerging needs within the impacted population, and advise Operations as applicable.
  • Ensure information about community supports and services is readily available to provide referrals to people we serve.
  • Complete the necessary documentation and follow CRC’s record-keeping processes and standards.
  • Participate in and contribute to internal briefings and debriefings as requested, on site or remotely.

Responsibility 2 — Advocate for the people we serve

  • Advocate for the mental health, emotional wellbeing and safety of people we serve to internal and external stakeholders.
  • Ensure that accountability processes are implemented; manage complaints and files that require action from SWB.
  • Assess and analyze gaps in services to inform the referral systems within the operation.
  • Continuously assess and monitor needs and activities, and communicate observations as required to the FOT SWB Lead, the Site Manager, and the Field Operations team.
  • Use available databases, such as EMIS, to conduct appropriate follow-ups with people we serve.
  • Help maintain an inclusive and safe workplace.

What we are looking for :

  • Significant CRC experience as a SWB responder in emergency operations or an equivalent experience.
  • A degree in health, social services, or another relevant discipline; two to four years of experience in customer service, community engagement, social services, or in another relevant discipline, a combination of education and experience may also be considered.
  • Psychological First Aid training is considered an asset.
  • Previous experience in case work and case management is a significant asset.
  • Experience living or working in a cultural context other than their own is considered an asset.
  • Experience in team management is considered an asset.
  • Training in protection and violence prevention, or in psychosocial support in emergencies is considered an asset.

Working conditions :

  • This position is based in Montréal.
  • Most of the work will be performed in an office environment or remotely.
  • Possibility of being on call according to the established schedule.
  • Eligibility to work in Canada : At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
  • If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
  • As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

#RecrutementRegulier

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Non-profit Organization - Charity
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Soft Skills

  • Empathy
  • Strong Communication
  • Advocacy
  • Teamwork
  • Cultural Sensitivity
  • Leadership

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