Salesforce Administrator

Responsibilities:

RESPONSIBILITIES

• Own various technical aspects of the Salesforce instance such as integrations with internal tools, data quality, platform hygiene, systems configuration and maintenance, notification announcements, environment refresh, and AppExchange products.
• Manage configuration of new and existing Salesforce features including user management, security, custom objects, page layouts, validations, workflows, flows, process builders, and other 3rd party applications.
• Partner with other system product owners to deliver tailored solutions that support business requirements, create a superlative user experience, and drive tangible business value.
• Pro-actively identify opportunities to leverage Salesforce in innovative ways to improve existing business processes, increase productivity, and support an organization scaling at a rapid pace.
• Collaborate with product owners, business stakeholders, and SMEs to support major project roll-outs, including training and troubleshooting for end-users.
• Manage Salesforce support requests and any escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.

QUALIFICATIONS

• Bachelor's Degree or equivalent experience that is relevant to the role.
• 2+ years of experience working with enterprise level Salesforce instance (300+ users)
• 2+ years Salesforce Admin/Configuration experience
• Must be able to work in US hours (either PST, CST or EST)
• Salesforce Administrator advanced knowledge
• English B2+ or higher

PREFERRED QUALIFICATIONS

• Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users, and managing UAT/deployment process.
• In-depth understanding of the capabilities and constraints of the SFDC CRM application architecture coupled with a good understanding around the business processes (Sales, Marketing, Operations, etc.)
• Experience with basic Salesforce API connections for Salesforce native apps (ex. Quip), AppExchange products, and data pipelines (ex. Informatica, S3)
• Understanding of Scrum and Agile is a plus.
• 2+ years of experience with end-to-end product delivery
• Exceptional attention to detail
• Verbal/written communication skills, including an ability to effectively communicate with both business and technical teams.
• Salesforce Administrator certified

WHAT WE HAVE TO OFFER:

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance. 

• 100% remote
• Private Health and Life insurance
• 12 days PTO
• Paid Costa Rica holidays

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.