People Operations Partner (HRBP)

Job Posting:

Purpose of the Position:

The People Operations Partner is a strategic partner to leadership within each of UMA’s departments on issues of team member engagement, team member development, team member relations, and legal and policy adherence.  People Operations Partners are expected to establish and maintain open and effective working relationships that facilitate cross-functional collaboration, to understand operational conditions and needs, and to develop and implement effective solutions thereto. People Operations Partners are responsible for managing UMA’s People Operations Coordinators for their respective areas of the business.

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Key Responsibilities:

Functional

• Lead assigned People Operations Coordinator, confirming that they are consistently providing high-quality service to team member in an accurate and timely manner.
  • Establish key performance indicators for the coordinators and manage development plans.
• Support the performance management process in close partnership with departmental supervisors.
  • Work with departmental supervisors on editing and administering all corrective action documents.
  • Support and document Performance Improvement Plans.
  • Liaise with Compliance and departments as it relates to call monitoring violations and corrective action documentation.
• Support the annual/bi-annual review process in close partnership with the People & Culture team and departmental supervisors.
  • Develop and deploy training on review process as needed.
  • Align annual reviews with known team member opportunities.
• Promote and assist in execution on team member career progression opportunities (e.g., promotions, lateral moves, special projects, job shadowing), consistent with applicable policies.
  • Support team member development in coordination with team members and their supervisors (e.g., curate personal development plans leveraging Compass or other learning and development resources).
• Manage team members’ exit from employment with UMA.
  • Approve, administer, and document all involuntary separations.
  • Speak to team members who voluntarily resign.
  • Review exit report weekly and act on escalated exit responses with outreach to former team member or departmental management, as appropriate.
  • Participate in unemployment hearings.
• Investigate, document, and address potential violations of employment policy as described in the Team Member Handbook (e.g., fraternization, favoritism, discrimination, legal/arrest or criminal activity while employed).
  • Investigate and document potential Title IX violations involving team members, in coordination with the Title IX Coordinator and Assistant Coordinator(s).
• Interpret and communicate data reflected in various sources (e.g., employee relations dashboard, engagement survey results, exit surveys) to identify and analyze team trends and address appropriately with departmental management.
  • Liaise with AVP, People Operations and Director of Wellness to ensure accountability for department action plans based on the results of engagement surveys (including annual and pulse surveys).
  • Review engagement survey results with departmental leadership and develop and maintain specific action plans to address areas of opportunity.
  • Identify opportunities to enhance connections between team members and management throughout the team member life cycle, consistent with UMA’s mission and culture.
• Liaise with and support the work of People Operations Coordinators as needed to ensure consistent and effective support of team members in all departments.
  • Support the processing and implementation of reasonable accommodations for team members with disabilities.
  • Support the processing of long-term disability insurance submissions and ensure that decisions are appropriately communicated.
  • Support communications with team members with denied leaves of absence.
  • Initiate team member wellness checks as needed.
• Communicate and work effectively with management and other team members cross-functionally.
• Ensure consistent application of UMA’s policies relating to team members in accordance with UMA’s mission and values, all applicable federal and state regulations, and all accrediting agencies standards and requirements.
• Perform other duties as assigned.

Team Member Leadership

• Support a culture of service and team member development.
• Assess performance of assigned People Operations Coordinator to determine opportunities for coaching, performance management, and professional development; with a focus on growth and retention.
• Model UMA values.
• Demonstrate personal honesty and integrity.

Support Institutional Initiatives

• Keep current on institutional goals, objectives, and progress.
• Engage in institutionally sponsored activities and initiatives as appropriate.
• Support change initiatives that impact the organization and manage others through change.
• Coordinate efforts between departments within UMA.

Compliance

• Demonstrate knowledge of, and carefully follow all applicable federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, Florida’s Commission on Independent Education, and internal UMA policies and procedures.
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.

Work Experience, Skills & Abilities:

Minimum Requirements

• Associate degree or equivalent combination of education and experience.
• 7-10+ years of experience in Human Resources, preferably as a generalist or HR business partner.
• Human Resources certification (SHRM, PHR, or similar)
• Above-average oral and written interpersonal communication skills.
  • Able to professionally communicate in English and otherwise interact professionally with other Human Resources team members and those in other UMA departments.
• Organizational, follow-up, and time-management skills.
• Experience with working amidst competing priorities and resolving conflicts between priorities as needed.
• Knowledge of and adherence to applicable regulations and other compliance requirements.
• Effective with MS Office (Word, Excel, PowerPoint) and other business tools such as Zoom and Microsoft Teams.
• Able to work and interact professionally in a diverse and inclusive work environment. 

Preferred

• Bachelor degree or equivalent combination of education and experience.
• 10+ years of experience in Human Resources, preferably as a generalist or HR business partner.
• Experience with cross-functional collaboration.

Working Environment:

• Office, onsite or virtual.
• Flexibility to work evenings, weekends, and holidays as needed.

Physical Demands:

• Requires long periods of sitting at a desk working on a computer.
• Requires occasional bending, stooping, and squatting.
• Requires occasional lifting of up to 10 lbs.

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody. 

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS

We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.

Acknowledgement

This job description is intended to be an accurate reflection of the current position. It may not include every job responsibility. Job duties may fluctuate based on needs of the business. UMA reserves the right to revise the job or require that additional or different tasks be performed.

I have read and understand all the responsibilities and accountabilities in my job description. This job description is a tool used by me and management to help assess, evaluate and provide guidelines and expectations for the position named herein. I understand that it is not a contract and it does not constitute any guarantee of future employment. 

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://careers-ultimatemedical.icims.com/