Help Desk Specialist

Overview:

Goldbelt Taku Health Services, LLC is a wholly owned subsidiary of the Alaskan Native Corporation accelerating the delivery of healthcare and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Goldbelt Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary:

Goldbelt Taku is seeking a motivated and dedicated Help Desk Specialist to join dynamic team of IT professionals.  The Help Desk Specialist will be responsible for supporting and maintaining the operations status of all clients and mobile devices and peripherals for our government client. 

Essential Job Functions:

• Work closely with the Information Technology Team (Network, Software Development, Unix, and Windows).
• Perform administration and maintenance for hardware and software which allows for day-to-day operations of a global IT environment.
• Provide first-level contact and problem resolution for all users with hardware, software and applications problems via phone, email, and ticketing system.
• Maintain communications with employees throughout the problem resolution process.
• Create, modify, and manage Active Directory objects via Windows Server.
• Deploy hardware and software including imaging of Windows operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections.
• Desktop and laptop hardware troubleshooting.
• Perform inventory and asset tracking duties.
• Support company cybersecurity efforts on all clients.
• Maintain and update computer and systems documentation.

Necessary Skills and Knowledge:

• Ability to speak fluent English with strong interpersonal skills.
• Excellent written and verbal communication skills.
• Outstanding analytical and problem-solving capabilities.
• Ability to work independently and complete projects with minimal supervision.
• Sound understanding of coding and development processes.
• Ability to write clean, easy to understand code.
• Capability to collaborate with a group of developers.
• Ability to adapt quickly to a multicultural environment.
• Solid expertise in current Microsoft desktop operating systems and application software.
• MS Windows 10 / MS Server 2016, 2019/ MS Office 2016, 2019 / MS Exchange 2013, 2019
• Solid knowledge of personal computer hardware configuration and setup.
• Basic knowledge of DNS, FTP, TCP/IP, file, and print servers.
• Experience in using Active Directory, creating, and managing accounts.

Minimum Qualifications:

• Bachelor’s Degree in Computer Science, Cyber Security, Information Technology, Software Engineering, Information Systems, or Computer Engineering degree from an accredited college or university or equivalent experience.
• Minimum 2+ years of working experience as 1st Level Support / User Helpdesk.
• Minimum 3+ years of demonstrated hands-on experience with help desk operations.
• Minimum 3+ years of experience supporting DoD or Federal projects.
• Experience with working in an agile environment.
• Experience with full-stack development.
• Must be a US Citizen.
• Must be able to obtain and maintain DoD Tier-1 / National Agency Check with Law and Credit (NACLC) background investigation in accordance with DODI 5200.02-DoD Personnel Security Program (PSP).

Salary Range: $80,000 - $90,000 

Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.