Semi Senior Operations Analyst | Argentina

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

About the role:

We are looking for an experienced and strategic-minded lead for our Americas Creative & Media capacity planning and resourcing practice. This role is critical for ensuring efficient resource allocation and capacity management while accommodating the dynamic digital marketing landscape and supporting our business growth. In this role, you will be responsible for the effective utilization of our billable team members within the Americas Creative & Media craft org - ensuring that our casting practices uplevel the potential of our people, that we operate nimbly and flex at pace with client needs, and that we have appropriate billable headcount to achieve our business goals. This means vigilant balancing of the supply and demand of our most important asset, our people. You will be an expert matchmaker - understanding project needs, the team’s skills (aptitudes and appetite), and how to curate the best team for the best work possible. The Americas Creative & Media Senior Manager of Capacity Planning will proactively partner with the Commercial org to evaluate our new business pipeline to plan for future resourcing needs and optimize our utilization and bench capacity within the team. The ideal candidate will have strong interpersonal relationship skills, an analytical mindset, as well as a deep understanding of the digital marketing craft (specifically within Creative, Media, Social, Programmatic, SEO and Search).

You will work in a vibrant environment with clever minds that work for a variety of large global clients. At DEPT®, we’re eager to hire the most talented experts in the game; people who continuously strive to improve their craft, are eager to learn, who want to inspire others, and strive for a better world.

Key Responsibilities:

At DEPT®, the Operations Analyst provides support to various stakeholders and to turn a vision into real-world execution.

This special someone will regularly exercise discretion and independent judgment and will know what's happening, what comes next, and where things need to be all times. Activities will include the creation and analysis of reports, administration of contracts, oversight of hourly tracking, and the maintenance of operational data. You will be dealing with multiple personality types, and need to be able to adapt based on the person you are working and communicating with.

In your role, you will support the strategic goals of the company by focusing on the success of these activities and assisting with meeting the short and long-term objectives of the organization.

What you’ll do:

• Assist in ensuring accurate tracking of hours across teams and clients, address missing entries, and ensure the timely completion of fortnightly reports.
• Generate and compare reports on hours distribution from various tracking systems to identify, report, and resolve discrepancies.
• Collaborate with monthly utilization reports, analyze trends, and calculate key metrics to understand operational performance.
• Forecast utilization and analyze predictions to facilitate corrective actions as needed.
• Prepare and dispatch Statements of Work for new talent allocations or extensions, managing signatures and document formats.
• Lead the resume creation process for new hires and contribute to maintaining all resumes up to date with the DEPT® standard format.
• Collaborate in analyzing and improving daily operational processes through additional reports and process enhancements.

Minimum Required Experience and Skills:

• Minimum 3+ year of experience in resource management or digital project management.
• Fluent english ideally with experience working with stakeholders abroad
• Ability to prioritize, coordinate, and manage multiple activities and projects occurring simultaneously while maintaining attention to detail and high level of accuracy.
• Conduct self in a professional manner and take responsibility for work and commitments.
• Flex approach to meet the changing needs of teams and clients.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Manage expectations of stakeholders effectively.
• Embrace different points of view and welcome opposing and conflicting ideas.
• In-depth knowledge of the Google Suite, with a specific focus on Google Sheets.
• Proficiency in Excel/Google Sheets formulas, filters, queries and graphics.
• Experience in basic data analysis and data management.
• Scrum master training is a plus.

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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