Program Support Specialist- Home Study and Post Release Services

The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable lives. In neighborhoods, in Washington, and around the world, we break down barriers and demand justice for refugees and immigrants as they successfully integrate into new communities. We provide essential social and legal services to rebuild productive lives, turning tragedy into prosperity.  We are a purpose driven organization with a mission to protect the rights and address the needs of persons in forced or voluntary migration worldwide and supporting their transition to a dignified life. To learn more about our work, please visit our website at www.refugees.org.

OVERVIEW

The Program Support Specialist is responsible for a variety of administrative tasks to support the ongoing operations and management of programming in the Children’s Services department. The Program Support Specialist may be assigned to assist with referral coordination and intake, data entry and records management, resource development, training, quality assurance and monitoring, travel, and other administrative needs.

USCRI has a mandatory COVID-19 vaccine policy.  All employees must be fully vaccinated to work at any / all locations at USCRI.

DUTIES AND RESPONSIBILITIES

• Provide administrative support to the Children’s Services department, including but not limited to, intakes, data entry, reporting, research, resource development, human resources, invoicing, and logistical support. 
• Draft correspondence, recommendations, and reports to management
• Responds to routine inquiries for data, case information, logistics (travel and administrative), and database support.
• Manage data accuracy using client documentation and databases, including but not limited to tracking referrals and updating internal reports and resources. 
• Support policy processes to ensure accuracy and completeness during implementation.
• Retrieve, assemble, and compile information from electronic files in response to administrative requests or other inquiries.
• Other duties as assigned by supervisor. 

All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated are not to be an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s).  

REQUIREMENTS

• Bachelor’s degree from an accredited institution is required; 
• Excellent organizational, verbal, written, and interpersonal communication skills; 
• Strict adherence to timeframes, policy and procedure;
• Impeccable attention to detail;
• Covid-19 vaccination card is required;
• Highly adaptable and flexible with the ability to multi-task and prioritize in a demanding work environment;
• Excellent time-management and organizational skills; ability to work as a team member and independently, with a high level of self-motivation and ability to meet goals and deadlines in a fast-paced environment; 
• Ability to effectively use technology with proficiency in Microsoft Office products;
• Fluency in Spanish is preferred; 
• Candidate must demonstrate a commitment to comply with mandatory state reporting requirements for child abuse and neglect;  
• Candidate must have dedication to the human rights of refugees, immigrants, asylum seekers and displaced people; 
• Candidate must pass a criminal background check that includes past history of conviction of child and sexual abuse; and
• Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace. 

TRAINING REQUIREMENTS

• Satisfactory completion of USCRI’s Orientation and Training;
• Satisfactory completion of ORR required trainings upon hire and on an annual basis; and 
• Complete additional training as identified by supervisor or Human Resources.

PHYSICAL DEMANDS

• Use of manual dexterity, tactile, visual, and audio acuity;
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands;
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying; and
• Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ADDITIONAL NOTES

Please submit a resume with cover letter describing your interest and qualifications with your online application.

References will be required at time of the final interview.

No telephone calls please. Position will remain open until filled. 

Position contingent upon award. 

EQUAL EMPLOYMENT OPPORTUNITY

U.S. Committee for Refugees and Immigrants is an equal opportunity employer.