Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive expert guidance on applications and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Customer Service Rep I (Remote or Hybrid)

75% Flex
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Arizona (USA), Florida (USA), Oregon (USA)

Offer summary

Qualifications:

HS Diploma or equivalent, 0-3 Years of Call Center experience, retail banking products and/or Residential Loans experience preferred.

Key responsabilities:

  • Process customer transactions
  • Research and resolve customer inquiries
  • Provide excellent customer service
  • Handle calls/contact within guidelines
  • Cross sell financial services/products
BankUnited logo
BankUnited
1001 - 5000 Employees
About BankUnited
BankUnited, Inc., with total consolidated assets of $35.9 billion at June 30, 2023, is a bank holding company with one wholly owned subsidiary, BankUnited. BankUnited (NYSE: BKU) is a national bank headquartered in Miami Lakes, Florida with banking centers in Florida, the New York metropolitan area and in Dallas, Texas. We pride ourselves on our entrepreneurial and collaborative culture encompassing the best minds, the brightest talent and the boldest decision makers. BankUnited is ranked #4 as one of America’s Most Trusted Companies in the Banking industry and is honored to have been included on the Newsweek and Statista America’s Most Trusted Companies Award List! At BankUnited, we foster an inclusive environment where all employees have the opportunity to advance, grow and achieve their goals. Our rally cry is to GO FOR MORE™, a call to action to go above and beyond to provide the best customer experience to every client. For Social Media Terms of Use, please visit https://www.bankunited.com/docs/default-source/social-media/ social-media-terms-of-use_03142018 BankUnited, N.A. is a Member of FDIC and an Equal Housing Lender. Equal Opportunity Employer
See more BankUnited offers

Job description

Logo Jobgether

Your missions

  • Will consider Fully Remote for candidates in Texas
  • Hybrid Schedule for residents in Miami-Dade and Broward County reporting to Miami Lakes, FL Office Location

SUMMARY: This position is responsible for processing customer transactions and researching and resolving customer inquiries by completing maintenance on BankUnited's customer service applications. This position is responsible for providing excellent customer service to BankUnited customers and handling calls/customer contact within established guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

  • Provides service that makes a difference!
  • Maintains call productivity & quality scores well above minimum standards.
  • Acquires, demonstrates and utilizes knowledge of Retail, Online banking, Mortgage and Business product expertise.
  • Furnishes prompt, efficient and accurate service while servicing customer inquiries.
  • Demonstrates excellent communication and active listening skills.
  • Ensures that the company's customers receive an exceptional level of service. Meets established guidelines and SLA's.
  • Handles customer inquiries efficiently and effectively.
  • Demonstrates abilities to Cross sell financial services and products.

EDUCATION And/or EXPERIENCE

  • HS Diploma or equivalent required
  • 0-3 Years of Call Center experience, retail banking products and/or Residential Loans experience preferred

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Mortgage Banking Industry KnowledgeBankingProduct KnowledgeCross-SellingProductivity Enhancement

Soft Skills

  • Interpersonal Skills
  • Active Listening
  • Customer-Centric Design
Are you interested?

Go Premium: Access the World's Largest Selection of Remote Jobs!

  • Largest Inventory: Dive into the world's largest remote job inventory. More than half of these opportunities can't be found on standard platforms.
  • Personalized Matches: Our AI-driven algorithms ensure you find job listings perfectly matched to your skills and preferences.
  • Application fast-lane: Discover positions where you rank in the TOP 5% of applicants, and get personally introduced to recruiters with Jobgether.
  • Try out our Premium Benefits with a 7-Day FREE TRIAL.
    No obligations. Cancel anytime.
Upgrade to Premium

Find other similar jobs

SEE MORE JOBS
Sign in or sign up with Google or LinkedIn