DRAFT
Data Entry and Administrative Assistant - temporary, remote, part-time
About Raising a Reader
Raising a Reader (RAR) is a national nonprofit that partners with parents and educators to create brighter futures for children by strengthening family bonds. Family engagement is at the core of what we do. Our evidence-based programs help caring adults set their children up for success by creating shared reading routines, fostering social-emotional learning, healthy family relationships and learning skills needed to thrive in school and beyond. Through easy-to-use, multilingual materials and diverse stories, we meet families where they are and make shared reading more engaging and accessible for all children.
We believe that all children deserve the opportunity to realize their potential. We believe that the best way to support children is by engaging and strengthening families, and that the lessons that last are those learned with love. We believe that reading helps children develop not just literacy skills, but also empathy, understanding, emotional intelligence and critical thinking. We believe that literacy and education are key to closing persistent gaps and creating a more equitable future for our children and our communities – regardless of race, culture, language, income or ability.
Learn more at www.raisingareader.org.
Position Overview:
Reporting to the Director of Business Operations, the temporary Data Entry and Administrative Assistant will be vital to Raising a Reader’s mission by ensuring efficiency and accuracy in data entry and order processing. This remote role involves working closely with our national team and customers, demanding strong attention to detail, adherence to timelines, clear communication, and consistency. Responsibilities include providing excellent customer service, updating contact information, processing orders, and maintaining accurate records. This position is ideal for a collaborative, organized, and driven professional committed to fostering literacy and a love for reading in children.
This role is ideal for a collaborative, organized, driven, and goal-oriented professional who is looking to provide top-notch service to a high-impact organization.
Essential Duties and Responsibilities:
Data Entry and Order Processing:
Work in Salesforce to ensure accurate information from purchasers and contacts, and track communications.
Create, enter, and update orders, critical to our organization’s operations, ensuring information is entered accurately and in a timely manner.
Coordinate with the program and warehouse teams to process orders for materials and books, ensuring timely delivery to customers.
Provide weekly order entry status updates and reports to the team.
Administrative and Customer Support:
Serve as a point of contact for the main office inbox, directing queries to the appropriate parties.
Answer and respond to emails and other communications professionally and efficiently.
Purchase warehouse, office and other supplies for team members as requested.
Provide exceptional customer service by addressing inquiries and issues promptly and professionally.
System Coordination:
Utilize multiple technological systems that require manual coordination and updates to ensure data consistency and accuracy.
Ensure systems are updated and consistent across various platforms that do not sync automatically.
Other duties as assigned.
Qualifications:
Possess a commitment to the mission and values of Raising a Reader
Prior administrative and operations experience, specifically supporting with significant data entry
Ability to manage multiple projects, priorities, and deadlines
Strong computer skills, including proficiency with Microsoft Office (Outlook, SharePoint, Excel, etc.) and Google Workspace applications
Experience with CRM platforms (e.g., Salesforce) and accounting software (e.g., Sage Intacct), with a demonstrated ability to quickly learn new technology and software
Experience with e-commerce platforms (e.g., Core Commerce) is ideal
Strong problem solver with the ability to make sound decisions
Hold a positive, can-do attitude with a solutions-oriented, collaborative mindset and a propensity for action
Strong attention to detail and the ability to operate with initiative to effectively establish priorities and work accurately under time constraints
Strong communication, organizational, and project management skills
Demonstrated ability to execute results reliably, efficiently, and thoroughly
Compensation, Hours, and Location
Pay: This is a temporary, non-exempt, hourly role eligible for overtime in accordance with applicable state or city laws. The pay range for this position is $19.00 to $25.00 per hour, depending upon related experience and geographic market.
Benefits: Due to the temporary, part-time nature of this role, RAR does not offer group health benefits. Other benefits may be provided as required by law.
Hours: This part-time role will work up to 24 hours per week during normal work hours. The expected schedule for this position will be Wednesday through Friday from 8:30am - 5:00pm local time. We expect this temporary role to last approximately 3-6 months and end no later than December 20, 2024.
Location: We will consider candidates within these states only: CA, CO, FL, MD, NC, PA, TX, UT
Equal Employment Opportunity and Inclusion
Raising a Reader is committed to diversity, equity, inclusion, and equal opportunity. RAR is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, political affiliation, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. RAR is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
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