Offer summary
Qualifications:
1+ years experience in similar roles, Track record achieving commercial targets, Experience managing high volumes of accounts, Excellent interpersonal & communication skills, time management and organization levels, Excitement in contributing to scale customer success team and cross-functional collaboration.
Key responsabilities:
- Manage large global customer portfolio effectively and proactively
- Implement user engagement strategies at scale with a data-first approach; mitigate churn risks
- Maintain product knowledge to drive adoption and make workflow recommendations
- Identify customer trends, voice feedback, influence the overall scale strategy
- Proactively target customers for engagement to maximize platform usage