Program Manager

Working Title: AHCCCS Housing Program Manager

The AHCCCS Housing Program Manager will oversee management of the AHCCCS Housing Program (AHP) rental subsidies and the Statewide Housing Administrator contract to maximize housing for AHCCCS members through this resource. Oversight includes ensuring program compliance through annual monitoring, review of monthly and quarterly programmatic reports, identifying trends and areas of opportunity for improvement and program innovation. Position requires some travel for conducting monitoring throughout the state and opportunities for National presentations.

Major duties and responsibilities include but are not limited to:

• Manage financial oversight and accountability of AHP housing subsidies. Monitor, review, and reconcile monthly invoices from Housing Administrator for approval including review and reconciliation of invoices and other deliverables. Coordinate with AHCCCS Finance and Grants Departments on fiscal accountability and reporting. Oversight and monitoring of Housing Administrator expenses and utilization against the budget. Perform data evaluation, management, and other standard program and operational reports on AHP program (Arizona Management System (AMS) outcomes and standard reporting). Ensure programmatic compliance of AHP programs including conducting contractor and housing provider site visits and file reviews. Review and track AHP member and provider grievances.
• Manage implementation and operationalization of, in partnership with the system of care unit, potential program expansion of housing subsidies and supports including potential waiver, grant, or state funded resources. Develop grants, funding requests, reporting, or other materials related to requests for or implementation of new programmatic housing funding opportunities.
• Maintain and update Housing Administrator and MCO contracts related to housing, AMPM 1700 housing policies, AHP Guidebook & Operations Manual, as well as updates to other policies and procedures. Participate in federal, state, local, and internal AHCCCS initiatives and collaborations with housing team to develop and maintain housing collaborations and partnerships to increase housing resources for AHCCCS members.
• Provide oversight and management of housing related responsibilities of Contractors, this includes conducting regular scheduled meetings to check in on the status of implementation and adherence to contract requirements. Review and recommendations to reports and deliverables.
• Develop and manage efforts to evaluate and improve supportive service coordination with housing programs including providing data coordination support (e.g., monthly HMIS lists) for the Housing Department.

Knowledge, Skills & Abilities (KSAs):

Knowledge:

• Housing First and other evidence-based practices related to development, financing, and programming related to housing and services for special need or vulnerable populations (e.g., persons with disabilities, persons experiencing homelessness, persons with behavioral health diagnoses)
• Medicaid systems of care and supportive services reimbursement
• Private and public sector housing and program funding and finance practices including federal, state, local, and private sector grants or programs
• Program research, development, and evaluation including data analysis, logic models, and performance improvement
• Government statutes, policies and contracting including review, drafting, updating, implementation, and compliance of statutory criteria
• Contract accountability and monitoring including review of written financial, programmatic, and operational information and data, site inspections, and consumer and stakeholder feedback

Skills:

• Strong organizational and project management skills - plan and manage multiple projects, facilitate stakeholder input and meetings, create and organize documentation, track and follow up to maintain progress on short and long term goals, and work closely with both internal and external stakeholders to ensure projects are completed in a timely manner and within all project parameters
• Strong written and verbal communication skills - communicate with diverse stakeholders and audiences both internally and externally including executive management, culturally diverse groups including tribal organizations, and AHCCCS members
• Writing including grants, legal drafting and procurement materials - Must be skilled in producing succinct, clear and organized written documents that are appropriate for the intended audience
• Risk Management - proactively identify, assess and provide recommendations to minimize risk and take advantage of opportunities
• Team Building and Collaboration - Creating and maintaining effective relationships with internal and external stakeholders to expedite, facilitate, and include all necessary stakeholders in developing and achieving project objectives
• Customer Service - Patience and focus to provide information and services necessary to meet key stakeholders needs and resolve issues to increase trust and reliability in AHCCCS

Abilities:

• Working independently with minimal direction - Ability to identify both internal and external resources, data, stakeholders, and expertise to complete job duties
• Organizing and prioritizing multiple projects and requests - Ability to prioritize tasks and requirements, communicate challenges, and deadlines to take advantage of a changing environment and opportunities
• Develop and maintain effective working relationships including other governmental stakeholders, internal AHCCCS staff and departments, community organizations, and other community housing partners
• Being thorough and detail oriented to ensure all projects and duties are completed accurately and efficiently
• Being open minded, flexible, and creative in order to find new strategies, skills, resources, and opportunities to meet the needs of AHCCCS members within available resources
• Empathizing with and a willingness to understand and address the needs of program members to be served

Qualifications:

Minimum:

• 3+ years experience in housing and homelessness services, understanding of the Arizona Medicaid system and Arizona housing and homeless services continuum.

Preferred:

• Bachelor's Degree in Public Health, Public Administration, Social Work, Psychology, or a related field and 2+ years experience in housing and homelessness services. (e.g. HUD, Continuum of Care, Grants and Human Services, PHA, PSH).

Pre-Employment Requirements:

• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record for the last 39 months including no DUI, suspension or revocations and less than 8 points on your license. If an Out of State Driver License was held within the last 39 months, a copy of your MVR (Motor Vehicle Record) is required prior to driving for State Business. Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).