Senior Datacenter Engineer

Alogent is the market leader in providing item processing, document management and digital banking solutions to credit unions and banks with over 25 years’ experience in providing the technology, support, and expertise to overcome business challenges in financial institutions. Our partnership-based approach to working through business issues has been recognized by our clients and partners, resulting in long-term relationships as their business needs evolve. Alogent continues to forge ahead through the creation of specialized technologies and services that utilize imaging and automation to achieve proven results. Our goal is to be the premier financial technology partner to financial institutions everywhere.

The company is headquartered in Peachtree Corners, GA, with regional teams across the United States.

Please note: This is a remote position. This is not a Developer, Data Analyst or entry level position.

Job Summary:

The Senior Datacenter Engineer is responsible for designing, implementing and maintaining Alogent's hosted environments. This position has responsibility for maintenance planning, service prioritization, managing day-to-day operations, and recommending/implementing changes according to industry standards, methodologies, and processes. This position is critical in driving datacenter operations in collaboration with Alogent’s system administrators, and application, development, and support teams.

Alogent’s datacenter presence includes on-prem VMWare instances, Azure Cloud and AWS instances.

The qualified candidate will have extensive Information Technology experience as well as great communication and project management skills. This position requires 8+ years minimum of hands-on technical experience in Systems design, implementation and networking and will report directly to the Director of Datacenter Operations.

* Important Note: Applicants for employment in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alogent.

Responsibilities:

• Lead engineer in a 24/7/365 enterprise level environment supporting many customers in the financial services sector
• Manage datacenter operations ensuring maximum availability of all VMware infrastructure
• Manage real time datacenter monitoring, dashboard reporting, vendor interface, and change control processes. Ensures completion of daily tasks and initiatives.
• Proactively identifies issues, creates and escalates incidents, helps the team build KB articles, and actively participates in problem resolution
• Manages/monitors/reports on capacity and operational performance for the datacenter environment per assigned metrics.
• Ensures each operating environment is run in compliance with all relevant policies.
• Coordinates and supports preventative maintenance activities, including backup monitoring, patch management, vulnerability scanning and remediation, and DR testing
• Coordinates the configuration and maintenance of all environments with internal teams and external vendors. Works closely with customers and other systems professionals in order to identify and correct operational issues.
• Creates and helps to maintain a disaster recovery plan for the datacenter operations team as well as helps maintain the main run book.
• Develops and implements operations and escalations procedures.
• Helps establish and maintain operational standards and processes; works with Alogent Security to implement auditing programs in support of corporate compliance certifications
• Actively seeks new information about changing products, markets, procedures, techniques, industry trends, developments, and best practices.
• Maintains a high level of urgency and customer focus
• Support VMware vCloud Director and vSphere 7.x and higher
• Help manage multiple IPSec VPN connections and firewall ACLs between multiple locations
• Create, oversee and test security measures (e.g. RBaC, network isolation, segmentation testing)
• Work closely with the Director of Datacenter operations to create and implement processes and procedures.

Requirements:

• 10+ years technical experience in a Datacenter, Systems Administration, or similar role
• Four-year degree in Information Technology or other technical field or equivalent work experience.
• Relevant certifications preferred (CCNA, CCNP, MCSA, MCSE, VCP).
• 8+ years of experience in network design, planning, and implementing scalable, highly available, mission critical network infrastructure
• 8+ years of experience in systems deployment and integration with various datacenter technologies
• 4+ years supporting AWS and/or Azure environments
• Advanced skillset in VMware vCloud Director and VMware vSphere 7.x and higher
• Advanced technical knowledge on MS Windows Server 2016/2019/2022, MS-SQL 2016/2019
• Networking skills including LAN/WAN/Router/Firewall/Load balancing/VPN experience
• Advanced skillset in VMware vCloud Director and VMware vSphere 7.x and higher
• Advanced skillset in Active Directory, Group Policy, DNS, DFS, ADFS
• Demonstrated ability designing and implementing backup and recovery solutions
• Experience with FortiNet, PaloAlto Firewalls, and Dell/Cisco switches
• Experience with Linux systems administration
• Demonstrated ability to diagnose, troubleshoot, and solving complex technical problems and provide a detailed technical analysis

Working Conditions:

• This position requires work after hours, weekends, and on-call rotation
• Travel may be required in unusual situations

BENEFITS:

• Competitive benefits including medical, dental, vision, life, disability, Employee Assistance Program, Flexible Spending Account, Group Accident, Critical Illness, Pet Insurance, Identity Protection Program and long-term care
• Excellent 401(k) plan with company match
• Paid time off (PTO) and Holidays
• Paid voluntary time off (VTO) day
• Wellness programs
• Monthly educational sessions for employees
• A knowledgeable, high-achieving, experienced, and fun team
• A diverse work atmosphere

Employee Polygraph Protection Act

Equal Employment Opportunity 

Family and Medical Leave Act

Notice To Third-Party Agencies:

Alogent does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Alogent. Alogent will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person, or entity.

Alogent is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, or any other characteristic protected by federal, state or local laws.