Resident Engineer

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Location: Poland

Reporting to the responsible Services Lead for Cloud in the DACH region, this is a highly technical role, providing implementation and operational support on-site and remotely for Juniper Network Products.

The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the customer’s network and provide mentoring on Juniper solutions.

This is a full-time remote position with regular traveling to customer location in Slovakia , working as part of a wider Juniper Customer Services team.

The candidate will need to demonstrate a proven track of experience in the Resident Engineering environment; This is a senior role, and the candidate must be able to work on his own, under live network environment pressure.

Responsibilities:

In the frame of the Operational & Technical support to the customer, the Resident Engineer will carry out activities in the following typical key areas:

• Design Validation and Verification testing
• Interoperability testing, multi-vendor
• Acceptance testing of new software releases
• Adaptation of test cases for automated testing
• Consulting services for new features and technologies
• Implementation support
• Knowledge Transfer to customer staff
• Troubleshooting/fault finding and supporting operations
• Operational assistance (customer NOC)
• Software Versioning Review
• Analyzing network configurations
• Assisting with network inventory tracking and management
• Testing Juniper Networks product features and functionality
• Providing regular updates on work in progress and current issues
• Developing network and equipment operating procedures
• Assisting in the ongoing definition of Key Performance Indicators (KPIs) for the network and services
• Opening and helping drive Juniper TAC cases through to problem resolution.
• Producing written summary reports of the status of equipment and network problems, plus pertinent technical documentation, as requested by the customer.
• Holding technology workshops with the customer to discuss equipment and network problems and provide the reasons for problems encountered and the workarounds and/or solutions that are being tried.
• Training the customer’s implementation and support personnel to configure and operate Juniper Networks products and best practices.
• Assisting the customer to develop Network Operating and Equipment Operating Procedures. The RE may also need to develop secondary skills in other products in the Juniper portfolio.
• Serving as a central point of contact between the customer, Account Team, Juniper Technical Assistance Centre (JTAC), Engineering, Product Line Management (PLM) and Customer Services.
• Being part of the customer’s operating team for maintenance windows, supporting software upgrades and migrations.
• Working on automation and developing scripts
  
  

Minimum Qualifications:

The ideal candidate for this role must be able to demonstrate the following credentials:

• Detailed technical experience in the testing, installation and operation of QFX, EX and MX series datacenter switching infrastructure. This expertise includes hands-on operation of management tools and network analyzers.
• The candidate must have experience with large DC deployments including EVPN-VXLAN, L3 CLOS DC architecture and Juniper virtual chassis.
• Detailed knowledge of routing protocols such as BGP and MPLS
• Knowledge of fabric orchestration and automation solution, specific knowledge of Apstra automated DC deployment is a further advantage.
• Working experience in configuring and using traffic generators such as IXIA and Spirent
• Script programming skills particularly Python
• Knowledge of virtualized environment and deployment of VMs and containers on VmWare, OpenStack and Kubernetes environments
• Strong Interpersonal skills. Ability to work as part of a team, with multiple departments within Juniper and with the host company in a responsible and professional fashion.
• Expert level relationship management and communications skills to manage face-to-face communications on a daily basis with multiple levels of customer management and cross-functional engineering staff.
• Demonstrated ability to work on multiple projects and work productively under pressure.
• Strong understanding and expert level knowledge about core routing, switching and Service Provider Network design and Architecture.
• Self-starter, team player, personable, enthusiastic, hardworking, avid learner and enjoys interfacing with customers on a day-to-day basis. Able to apply knowledge to real-world scenarios.
• Expertise and real-world experience working with JUNOS and Juniper Networks MX, SRX, EX and QFX devices.
• Strong troubleshooting skills and methodologies across a multi-vendor environment. Able to isolate and identify configuration, design, and software anomalies; can clearly articulate findings in written and verbal communications with development staff.
• Strong organizational and time-management skills, uses time in forward-looking ways.
• Ability to proactively support changes/activities in the customer environment and network, and effectively communicate the implications to Service Managers and Sales colleagues.
  
  

Fluent speaking, reading and writing in English language.

About Juniper Networks

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

INCLUSION AND DIVERSITY AT JUNIPER

At Juniper Networks,we are committed to elevating talent by creating a trust-based environment where we can all thrive together.We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying.We’d love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

• Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify
• Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar
  
  

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.