Remote Clinical Liaison (11:30AM - 8:00PM EST)

ExactCare helps people with chronic conditions and multiple medications overcome daily challenges to living healthier at home. Our solutions include at-home clinical pharmacy support and an easier, safer way to manage medications.

Job Details:

ExactCare is seeking a Clinical Liaison to grow our patient base throughout the United States by promoting and educating patients on our medication management solutions. The Clinical Liaison will conduct phone based medication assessments and register patients for our services.  

The Clinical Liaison will build relationships with patients through exceptional customer service, strong education of ExactCare solutions and acting as a go between the patient and their ExactCare pharmacy team. Secondary responsibilities will include functioning in a support role for the completion of MTM services, scheduling medication and health reviews, and conducting patient follow-up calls.

We will provide you with all the necessary resources to successfully execute your responsibilities. ExactCare fosters a high-performing environment driven by our Core Values and commitment to our Patient Promise.

Responsibilities

• Conduct a health and medication review with the patient that includes a thorough review of their list of medications and administration instructions and collecting key health information.

• Responsible for accurate data entry of a patient’s prescription information to ensure the patient will receive the appropriate medications

• Responsible for achieving key performance metrics as set forth by the management team..

• Educate facilities, institutions and patients about ExactCare

• Manage the patient assessment process to grow business and maintain referral relationships

• Maintain accurate records and prepare reports for the consistency of information to be shared with the ExactCare team

• Partner and support with our Clinical Services team in the completion of MTM services.

• Call on prospective patients daily and schedule them for telephonic reviews and conduct patient follow up calls.

• Open lines of communication with management team

• Other duties as assigned

Skills & Abilities

• Excellent problem-solving ability

• Energetic and compassionate phone skills required

• Highly motivational and possesses persuasion skills

• Team oriented and the ability to help others succeed

• Very organized with strong attention to detail

• Excellent with multitasking

• Self-Starter with little to no supervision needed

• Excellent communication skills; oral, written, facilitation and presentation

• Proficient in MS Office suite

• Passion to help people and enrich their lives

Requirements

• Certified Pharmacy Technician is preferred

• Ability to conduct business in English and Spanish

• Home Internet with at least 15 Mbps download and 6 Mbps upload – This is needed for proper inbound/outbound calling and call transferring

• Ability to work Monday through Friday 11:30am to 8pm EST

• Up to one Saturday each month

• Must be in your current role for at least 6 months

• Must have gone through the training sessions and actively completing assessments

ExactCare provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.