At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.
To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.
At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.
To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.
Deliver an enhanced, tailored, and engaging partner experience that is emblematic of Juniper’s commitment to fostering a thriving and hyperconnected culture by providing support focused on enhancing the ease of doing business, accelerating sales processes, and building partner capacity. In this role, the Partner Experience Manager will guide Juniper partners as they navigate the various role based journeys and resources resulting the achievement of key objectives. Specifically, increased partner utilization of sales tools, increased lead generation activities and partner-initiated opportunities by facilitating enablement in driving value added sales motions such as product demonstrations and Proofs of Concept (POCs).
Key Responsibilities include:
- Response and resolution of partner sales or program support inquiries
- Enabling partners to utilize tools needed to generate leads, execute product demonstrations, and deploy POCs
- Building and maintain momentum of accelerated sales motions initiated through, or resulting in, a POC, Deal Registration, or other pre-/post-sales activities
- Provide guidance through the different role-based journeys of the Juniper Champion Program resulting in partners moving up in tiers by suggesting necessary trainings, discussing progress in sales achievement, and recommending and support end-user demand generation activities
- Proactively engage partners through a combination of outbound/inbound calls, community channels via Juniper’s partner collaboration platform, Juniper PartnerLink
Minimum Qualifications:
- Excellent communication skills to deliver appropriate brand messaging and position the Juniper Champions program’s value proposition as benefits corresponding to the partner representative’s role
- Detailed and organized in managing varying types of service requests and adhering to established service level agreements
- Proven ability to prioritize and multitask in a fast-paced, dynamic environment
- Inquisitive and engaging in an authentic and genuine fashion
Preferred Qualifications:
- Bachelor’s Degree preferred
- 5+ years’ experience in sales or marketing, preferably in Enterprise IT
- Experience in managing inbound and outbound calls
- Experience in building and maintain engagement in online community platforms such as Slack, LinkedIn, Salesforce Experience
- Fluent in English
About Juniper Networks
Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.
WHERE WILL YOU DO YOUR BEST WORK?
Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...
INCLUSION AND DIVERSITY AT JUNIPER
At Juniper Networks,we are committed to elevating talent by creating a trust-based environment where we can all thrive together.We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying.We’d love to speak with you.
Additional Information for United States jobs:
ELIGIBILITY TO WORK AND E-VERIFY
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.
- Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify
- Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.
