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OTC客服

72% Flex
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
Malaysia

Offer summary

Key responsabilities:

  • Provide customer support via email, chat, and phone.
  • Resolve issues promptly and efficiently, escalating when needed.
  • Collaborate with internal teams to improve service quality.
  • Guide clients in cryptocurrency transactions.
MEXC Global logo
MEXC Global Information Technology & Services Scaleup
201 - 500 Employees
About MEXC Global
Founded in 2018, MEXC Global is a centralized exchange that employs a high-performance mega-transaction matching technology. The CEX platform is run by a team of professionals with extensive financial industries and blockchain technology experience.Currently, MEXC Global has around 5 million users in more than 70 countries around the world. This achievement is a significant milestone, and the platform aims to become a go-to platform for new and experienced investors as they move forward.The exchange spreads across four countries; Canada, Australia, Estonia and the United States where it has obtained key licenses in other jurisdictions. MEXC Global also offers different languages catered for investors from different jurisdictions. MEXC Global offers a high-performance trading engine that developers with expertise in banking technology developed. The exchange completes 1.4 million transactions per second, which results in increased efficiency and enhanced performance. In the interest of strengthening security and ensuring optimal data integrity, our server clusters are hosted independently in Singapore and Korea.
See more MEXC Global offers

Job description

Logo Jobgether

Your missions

  • OTC

Job Responsibilities

  • Act as the primary point of contact for OTC clients, providing prompt and courteous assistance via email, chat, and phone.
  • Resolve customer issues and disputes in a timely and efficient manner, escalating complex cases to the appropriate teams when necessary.
  • Collaborate with internal teams, including compliance, operations, and technical support, to address customer concerns and improve service quality.
  • Guide clients through the process of buying, selling, and transferring cryptocurrencies on our platform, offering insights and support as needed.

Required profile

Experience

Level of experience: Junior (1-2 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Cryptocurrency

Soft Skills

  • Conflict Resolution
  • Interpersonal Skills
  • Customer Service
  • Problem Solving
  • Team Collaboration
Are you interested?

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