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IT Support, Sr Associate

76% Flex
EXTRA HOLIDAYS
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
India

Offer summary

Qualifications:

B.Tech/B.E/MCA, 5-8 years related experience.

Key responsabilities:

  • Provide daily tech support for network and systems
  • Install, configure, troubleshoot desktop and network issues
  • Maintain passwords, data integrity, file system security
  • Communicate technical info to varied audiences
  • Recommend hardware and software solutions
Synopsys Inc logo
Synopsys Inc Computer Software / SaaS Large https://www.synopsys.com/
10001 Employees
About Synopsys Inc
Smart, Secure Everything—From Silicon to Software Synopsys technology is at the heart of innovations that are changing the way we live and work. The Internet of Things. Autonomous cars. Wearables. Smart medical devices. Secure financial services. Machine learning and computer vision. These breakthroughs are ushering in the era of Smart, Secure Everything―where devices are getting smarter, everything’s connected, and everything must be secure. Powering this new era of technology are advanced silicon chips, which are made even smarter by the remarkable software that drives them. Synopsys is at the forefront of Smart, Secure Everything with the world’s most advanced tools for silicon chip design, verification, IP integration, and application security testing. Our technology helps customers innovate from Silicon to Software, so they can deliver Smart, Secure Everything. Since 1986, Synopsys has been at the heart of accelerating electronics innovation with engineers around the world having used Synopsys technology to successfully design and create billions of chips and systems that are found in the electronics that people rely on every day.
See more Synopsys Inc offers

Job description

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Your missions

Job Description And Requirements

Responsibilities Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures, and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. O365 office, Windows 11 OS install/troubleshooting & knowledge on AD, DHCP. Laptop hardware troubleshooting. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization’s computer users about basic and specialized applications. Remedy & SharePoint workflow knowledge added advantage.

Also, scripting knowledge on Python,PhP, PowerShell for automations, person with networking skills, CCNA, CCNP will be added advantage.

Requires strong inter-personal and communication skills along with the ability to multi-task and solve problems independently. Able to interact with all levels of management and people with different styles. Able to work in a high pressure and ever-changing environment.

Requirements

Typically requires a minimum of 5-8 years of related experience. Applies company policies and procedures to resolve routine issues. Follows standard practices and specific, outlined, and detailed procedures in analyzing situations or data from which answers can be readily obtained. Builds routine working relationships internally. Contacts are primarily with direct manager and other peers in the group or department. Inclusion and Diversity are important to us. Synopsys considers all applicants for employment without regard to Race, Color, Religion, National origin, Gender, Sexual orientation, or disability

Educational Qualification: B.Tech/B.E/MCA

Job Category

Information Technology

Country

India

Job Subcategory

IT Support

Hire Type

Employee

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Computer Software / SaaS
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Software TroubleshootingNetwork InfrastructureActive DirectoryDHCP Configuration and ManagementHardware TroubleshootingScriptingPHPPowerShellManagementMagento

Soft Skills

  • Interpersonal Skills
  • Problem Solving
  • Multi-Tasking
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