Offer summary
Qualifications:
Minimum 2-3 years of IT Support experience with focus on 2nd line support, Proficiency in Windows OS problem-solving, networking protocols, IP addressing, Microsoft 365, Active Directory, Exchange Online, and ServiceNow.Key responsabilities:
- Provide 2# line technical support escalated from 1# line team
- Diagnose & solve complex hardware/software issues, manage incidents, use remote tools for end-user support, document all actions in ServiceNow