Finnish speaking Process Coordinator

Join our expanding Project Admin Operations team!

Gofore Estonia is looking for a Finnish and English-speaking PAO Process Coordinator to join our Project Administration Office (PAO) team. As a part of Gofore Group Finance’s Business Control team, PAO is responsible for project support functions, customer invoicing, and project lifecycle management.

In this role, you’ll take on a variety of important tasks, including:

• Analyzing existing processes, identifying areas for improvement, implementing changes, and monitoring performance to identify bottlenecks
• Ensuring alignment and consistency in processes across different departments
• Regular data checks to identify potential risks in processes and implement measures to mitigate them
• Providing training and guidance to ensure employees have the necessary skills and knowledge to perform their roles effectively
• Fostering a culture of continuous improvement within the team by soliciting suggestions for process enhancements and providing updates on progress and obstacles
• Keeping detailed documentation of all processes
• Managing dedicated accounts and projects from contract initiation to closure
• Creating and maintaining account and customer data in our internal systems
• Securing compliance with project information
• Internal systems usage support in project management
• Handling customer invoicing

The ideal candidate:

• Is fluent in both Finnish and English
• Is detail-oriented with strong analytical and problem-solving abilities
• Has a proven track record in process coordination, including designing, implementing and optimizing business processes
• Has experience in coordinating cross-departmental initiatives to ensure process alignment and consistency
• Is a team player and thrives in an international setting but is also proactive and capable of working independently, managing multiple tasks and projects simultaneously
• Possesses a strong customer service mindset and positive attitude
• Has good IT and self-management skills for operating in a digital environment, and experience with MS Office applications
• Is willing to travel occasionally to our Finnish offices

What we offer:

• A unique company culture based on equality, transparency, and trust.
• Nordic-level work-life balance.
• A somewhat flexible work schedule (40 hours per week).
• Work equipment of your choice and office refreshments.
• Monthly sports benefit (Stebby) or health insurance.
• The office is located in Tallinn, but you can work from anywhere in Estonia.

Ready to join our team?

There is no deadline for applications. We’ll be conducting interviews continuously and will hire the person as soon as we find them. If you're ready to make an impact and grow with us, apply now!