Client Implementation Trainer

Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, and the opportunity to be surrounded by passionate team members that look out for each other. 

As a member of Nuvolo’s Professional Services team, the Client Implementation Trainer role is responsible for preparing for and facilitating training sessions both virtually and in-person in support of the Nuvolo application implementation projects.  The Trainer will be required to travel a moderate amount to our offices as well as partner offices, client locations and partner client locations as requested.  

Responsibilities:

• Utilize effective presentation and facilitation skills to enable partners and clients on the Nuvolo products.
• Develop training content in alternative media forms for maximum usability, with consistent voice across all documentation.
• Conduct training sessions, ranging from short conference calls to multi-day sessions, with various stakeholders (i.e. partners, application administrators, end users, technicians, etc.).
• Monitor audience comprehension and acceptance to ensure a successful knowledge transfer.
• Collaborate with internal and partner stakeholders to support effective training and documentation strategies.
• Evaluate the effectiveness of partner and client training programs and implement recommendations for continuous improvement.

Qualifications:

• 3-5 years of consistently high-performance in a training role preferably within a SaaS, or cloud-based product company.
• Excellent interpersonal communication and facilitation skills with demonstrable expertise articulating technical concepts to technical and business users of the Nuvolo application.
• Experience in writing documentation and procedure manuals for various audiences
• Bachelor’s degree in Information Systems, Instructional Design or related field preferred
• Ability to travel up to 20% of the time. 

Key Competencies:

• Strong communication skills, both written and verbal
• Well-organized and adaptable to change
• Highly self-motivated, with the ability to exercise independent judgment
• Ability to handle multiple and competing priorities simultaneously
• General understanding of asset maintenance and property management (bonus)
• ServiceNow Experience (bonus)

We offer:

• A fast-paced, collaborative environment with strong team culture
• Supportive leadership team who invests in your professional development and success
• Competitive salary and excellent benefits including: 401(k) with company matching, time off benefits, paid parental leave, educational assistance, medical/dental/vision coverage and more.

About Nuvolo:

Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to connect all people, physical locations, assets, and work. Our customers span multiple industries including healthcare, life sciences, financial services, government, and more. Hundreds of brands including 7-11, Chevron, and Premera Blue Cross trust Nuvolo to optimize their workplace operations.

Nuvolo is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The salary range for this position is $120,000 - $125,000 base salary plus bonus. Proposed salary for the selected candidate will depend on a variety of job-related factors, including but not limited to geographic location, market requirements, experience, training, and education.

Compensation$125,000-$131,000