Offer summary
Qualifications:
Fluent in English and Spanish written and spoken, Experience in SaaS hospitality and ticketing system management like Zoho, Strong communication and customer-centric approach, Familiarity with hospitality practices and reservation systems, Availability to work shifts and weekends.
Key responsabilities:
- Troubleshoot technical issues and guide customers
- Manage support agents and maintain excellent service
- Provide information and assistance via email or calls
- Report customer feedback and contribute to process enhancement