Our Culture:
Provides a safe and welcoming environment where team members can balance their lives and develop their careers. All people and experiences are valued and respected. Different perspectives are encouraged and lead to better results. This makes us who we are and enables us to be a world-class healthcare organization. All who join us are accountable to this charge.
Our Philosophy:
Quality products sold with integrity has been the hallmark of Brasseler USA from the beginning. Brasseler USA’s strong reputation of providing high quality, clinician endorsed and innovative dental and medical instrumentation nationally has spanned over 40 years. We have been offering a full-range of products made in the USA since 1976. Many of our products are manufactured at our headquarters in Savannah, GA.
Explore our career opportunities below to learn more.
SUMMARY
To grow sales and product penetration among assigned customers via phone by becoming an expert on each customer, partnering with outside sales, and effectively and efficiently applying professional sales skills with product and procedure knowledge.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Establishing and meeting call objective for each planned customer call.
Daily phone calls on assigned accounts in territory.
Daily completes with decision makers at assigned accounts.
Daily orders earned and entered from assigned accounts.
Set appointments with assigned accounts for District Sales Managers to present new equipment products / systems.
Contribute to sales performance against targets from assigned accounts.
Earn and configure a complete and accurate order over the telephone.
Enter order into information system.
Record customer contacts in customer relationship management system.
Up-sell at time of order
Substitute products, if backordered.
Procedure suggestions & “basic” technical support.
Troubleshoot order related problems, shipping, product availability & pricing issues.
Complaint resolution and processing requests for returned product.
Maintain workspace and files to company standards.
Participate in quality reviews and call monitoring.
Support company sales & marketing strategies and initiatives.
Contacts customers to gather market research information.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent basic sales skills. Prior experience with Customer Service & business professionals.
Knowledgeable of company policies, procedures, practices, products & service.
Knowledgeable of Windows based software, keyboarding & ten-key. Excellent telephone skills.
Time management & problem solving skills.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or 2 to 3 years related experience and/or training; or equivalent combination of education and experience. Fundamental knowledge of selling techniques and the ability to close the sale.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Must be able to write and speak English in a grammatically correct manner.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
None required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, Generous Time Off, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.
*Benefits may vary by location or status.
Henry Schein is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
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