Offer summary
Qualifications:
Complete successful background investigation and secure Public Trust, 2+ years experience in IT support, 1+ year in helpdesk environment, Valid ITIL, CompTIA certifications, Proficiency with Intune and ServiceNow Admin Certified, Strong communication and critical thinking skills.
Key responsabilities:
- Create/manage service requests via multiple methods
- End-user support for FEMA Mobility Service Center
- Assist with device enrollment, data transfer, troubleshooting, iOS support
- Act as an Intune subject matter expert
- Provide professional customer service and maintenance of knowledge