On-Call Support Consultant-EG IT

We craft the vertical software of tomorrow, bringing sustainable impact to customers and society. We always strive to improve: We are a dedicated team of innovators and problem solvers. As an integral part of our culture, we take responsibility for our contribution to customers, each other, and the society we live in.

Read more: About EG or watch this short video: We are EG - YouTube if you want to know how the software we deliver makes a difference for many user every day.

We are looking for On-Call Support Consultant-Service Desk with 3 to 8 years of experience to be based at our Mangalore office in India and to be part of our growth story.

On-Call Support Consultant-Service Desk:

Work Mode: Work from Office/ Remote

• Provide the On-Call End User support, in the 24/7 model (with the focus on 16:00-07:00 CET hours / 07:30 PM-4:00 AM / 4:00 AM-12:30 PM IST hours) through the phone, email, and Self-Service channels.
• Troubleshoot technical issues.
• Dispatch tasks and incidents in ServiceNow, so we ensure that inquiries are send to the right assignment group, as fast as possible.
• Assist with ad hoc tasks onsite, at the office in India.
• Order equipment for EG’s remote work setup / hand out equipment to Indian users.
• Procure IT equipment for EG’s employees, all over the world.
• Resolve daily IT tasks, in collaboration with Danish colleagues.
• Create and maintain user-facing knowledge articles.
• Create and maintain documentation.
• User account management
  
  

You are the ideal candidate if you have the following skills:

• Proficiency in English.
• Solid knowledge of the product or solution being supported.
• IT domain and IT industry knowledge.
• Familiar with the tools and phases of delivering successful customer support (ServiceNow, Active Directory, Office365, AutoPilot, Intune, Jamf, Windows, MacOS, Incident, Request, Change, Problem Management).
• General understanding of computer systems, mobile devices and other tech products.
• Has high customer service orientation and is motivated by providing excellent customer service.
• Has a technical, logical thought process.
• Has problem-solving skills and acts solution-oriented.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Is able to deal with and solve conflicts and problems.
• ITIL certification.
  
  

What can you expect from us:

• A professional and business-driven environment with lots of exciting projects
• Super talented and committed colleagues who know that they only get better through collaboration and active knowledge sharing
• Possibility of personal and professional development
• Targeted training courses in our EG Academy
• Best in industry employee benefits
  
  

Work from home

• We value and support a better life-work balance by offering the possibility to work remotely. We will provide you with the right equipment for your home office.
  
  

Flexibility

• We offer a flexible working environment to meet the demands of both your private and professional life.
• Great flexibility to manage both your private and professional life.
• Flexibility to manage your life-work balance.
• Flexibility to have a healthy life-work balance.
• Flexibility in where, how and when work should be performed.
  
  

CSR

• A work culture where we respect each other and honor diverse ways of thinking.
• An organization that takes corporate responsibility seriously and where we integrate this ambition in the way we make decisions and do business.
• An honest, reliable and responsible software company.
• A climate positive.
• A diverse and unified world class workplace.
• An honest, trusted and accountable.
• At EG, it is possible for all our employees to take a day off work to do volunteer work. This is a great way for us to give back to society. We encourage all our employees to seek local initiatives where help is needed and share their experience to inspire others.