Specialist II, RCM

Job Description:

The Specialist role performs revenue cycle management activities for assigned patient and insurance accounts. The incumbent assists colleagues and global partner teams with assignments and escalations related to their RCM department, while ensuring that that daily, weekly and monthly tasks are accomplished effectively and in a timely manner. The Specialist will also assist and actively participate with specific performance client-based initiatives. They will also monitor the quality of global partner team work product and coordinate with the RCM subject matter experts to identify trends and opportunities.

• Complete inventory assignment(s) in a timely manner with minimal assistance and oversight.
• Aid with client-specific workflow process.
• Monitor work quality pertaining to client protocols, against audit tools and client and internal documented procedures.
• Actively participate in vendor management, global partner, and client meetings as requested by Management.
• Assist management with the preparation and documentation of the issues, trends, and other performance monitoring tools.
• Serve as a front-line back-up to ensure work processes continue to flow when global partners and/or assigned staff are not available.
• Develop and maintain positive working relationships and partner with internal and external customers, vendors and payers by providing superior customer service.
• Maintain the confidentiality of patient information in accordance with posting guidelines, company policy & procedure, and Health Insurance Portability and Accountability Act (HIPAA) regulations.
• Perform other duties that support the overall objective of the position.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.