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Member Retention Specialist

75% Flex

Remote:

Full Remote

Contract:

Full time

Salary:

31 - 42K yearly

Experience:

Entry-level / graduate

Work from:

Arizona (USA), Illinois (USA)

Offer summary

Qualifications:

College diploma in relevant field, Intermediate skills in analytics, CRM systems, Microsoft Office.

Key responsabilities:

Assess member needs, resolve concerns
Promote programs and services effectively
Maintain accurate member records and respond to inquiries promptly

Samaritan Ministries International

201 - 500 Employees

See more Samaritan Ministries International offers

Job description

Your missions

About Company

Samaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another’s medical needs through prayer, encouragement, and financial support.

From demonstrating Christ-centered compassion to modeling best practices in health care sharing, Samaritan Ministries is committed to keeping Jesus at the center of everything we do. The way we interact with our colleagues and engage with our members is a testament that we are ultimately serving Christ and His Kingdom.

Summary

The Member Retention Specialist maintains member focus and improves the member experience. This involves determining member needs, responding to inquiries, resolving concerns, and promoting programs and services.

Competencies

Account Management
Customer Relationship Management
Managing the Sales Process
Product and Technical Knowledge
Neighbor Focus
Fostering Communication
Initiative
Planning and Organizing
Acting with Integrity, Empathy, and Compassion
Collaborating with Others
Pursuing Excellence

Key Responsibilities

Determine member needs and promote the best-suited program and services
Maintain the highest-level of ethics and member focus
Field inbound member calls and resolve member care concerns
Respond to member inquiries with clarity and knowledge of programs and services
Maintain accurate member records and prepare account summaries for each member you contact within our CRM
Correspond with other departments to assist with member issues
Provide members with additional information about new programs and services
Deliver high member satisfaction and continuously improve member experience
Promote member service values by being courteous, professional and prompt in all member interactions
Partner with other lines of business with member feedback to help deliver on an improved product and member experience

Qualifications And Experience

Business Administration (College diploma) or Business Development (College diploma) or Communications (College diploma) or Marketing (College diploma) or Sales (College diploma)
Analytics (Intermediate)
CRM Systems (Intermediate)
Microsoft Office Suite (Intermediate)
Search Engine Optimization (SEO) (Intermediate)

Additional Information

Tasks are normally conducted in a regular office environment, requiring use of computer, mouse, drawing tablet, and other standard office equipment. Staff usually remain in a stationary position, often standing or sitting for prolonged periods.
Staff will observe safety principles while performing the duties of the position.
Staff may be required to travel and have a valid driver’s license.
May need to lift and move items up to 35 lbs on occasion.
This position requires an active commitment to the mission and values of SMI. In the course of performing job duties, the employee will act in a manner that is Christ-honoring as well as Christ-like, demonstrating a personal Christian faith and witness in all interpersonal interactions.
Disclaimer: This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel in the classification. Work hours may be irregular including performing duties on evenings or weekends.

Full-time benefits include: Health benefits, Retirement, Paid Time Off

Pay Range: $16.25-$21.80 *Starting pay is based off of qualifications and experience

Required profile

Experience

Level of experience: Entry-level / graduate

Spoken language(s):

English

Check out the description to know which languages are mandatory.

Hard Skills

Account Management Customer Management Sales Process Management Product Knowledge Technical Knowledge Customer Analysis CRM Software MS Office Search Engine Optimization (SEO)

Soft Skills

Interpersonal Skills
Integrity
Empathy
Team Collaboration

Are you interested?

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