Offer summary
Qualifications:
High School diploma or GED, 1-3 years customer service experience, Excellent English and Spanish communication skills, Knowledge of health benefits and government regulations, Proficient in CRM software and multitasking.
Key responsabilities:
- Provide assistance to customers and resolve inquiries
- Foster relationships with various stakeholders
- Document activities accurately for tracking and analysis
- Suggest process improvements to enhance efficiency
- Adhere to quality assurance guidelines for best-in-class service