Operations Manager/Key Account Manager

ISS IS A PLACE TO BE YOU

We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better.

ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER

With over 485,000 employees throughout 46 countries ISS is a company of belonging.

”Connecting People and Places to Make the World Work Better”.

The Opportunity:

Our Energy & Resources Segment is on an exciting growth journey and are looking for an accomplished, professional senior leader to join the team in the role of Operations Manager (Key Account Manager). This role will be the senior manager responsible for a portfolio of villages with a key client on a 5:2 roster in Central Queensland (Bowen Basin) region fly-in-fly-out or drive-in-drive-out roster to Central Queensland.

What we are looking for:

• More than 5 years senior operational management experience preferably in a Resources/Mining Village, Integrated Services or Hospitality environment
• Inspirational, strong leadership skills
• Ability to develop and maintain trusted client relationships that are multi-layered
• Ability to partner with other leaders and manage within a matrix organisation
• Ability to formulate and execute operational plans and cost leadership strategies
• Ability to motivate, develop and lead teams to success
• Commitment to safety leadership and the safe delivery of all services across the portfolio
• Excellent written and verbal communication skills and professional presentation and service
• Open Manual C Class Licence
• Ability to pass pre-employment training and medicals (including a QLD Coal Board Medical)
• Previous Defence or military experience highly desirable

What you will get in return:

• Mental, financial and physical health support programs.
• Ongoing support and training with opportunities to grow with a global company
• A range of company benefits.

Role Details:

• The role is site based, leading and overseeing a multi-functional team across Village operations.
• Provide to the General Manager QLD, essential feedback on the status of the Village operations.
• Own and develop the relationship with our client and all client stakeholders to drive continuous organic growth.
• Maximise revenue potential and maintain strict cost control procedures to ensure our objectives and budgets are achieved.
• To represent ISS in all matters relating to the Village externally and internally.
• Cultivate a positive work environment where learning and personal development are benchmarks by which quality improvement is driven.
• Be innovative, collaborative and to be proactive in achieving KPIs and agreed targets and objectives leveraging the OneISS Operational Performance team to deliver in contract success.
• To ensure all systems and controls in across all Village in the portfolio are operating efficiently and in accordance with, Client and ISS Policies and Procedures.
• Full P&L responsibility and accountability.
• Ensuring compliance with the clients and ISS HSE policies, procedures and management systems is a not negotiable.
• Develop the leaders and in contract teams through holistic talent management and succession planning.
• Obtain and maintain Standard 11 Coal Induction and QLD Coal Board Medical

At ISS we believe ‘People Make Places’ and we are looking for the best People to create the best work-Places in Queensland

If you are interested in this role, please apply now! Click on the 'apply' link and complete the online application.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website. www.au.issworld.com

**WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**