Operations Specialist

Job Title

Job Description

As our Operations Specialist for Bizrate Insights, a Dotdash Meredith company, you’re a structured thinker utilizing operations, product and project management skills naturally. Every day, you’re finding ways to improve workflow, reduce bottlenecks, and get the job done better to deliver Bizrate Insights’ products to consumers, clients, and partners.  You’re a contributing team player with a sense of ownership who is keeping management informed of trouble spots in advance of major issues and proposing cost-effective solutions to allow the day-to-day business to run smoother.  This position reports to the Senior Manager of Operations, Bizrate Insights.

Main responsibilities:

·   Building, troubleshooting, & QA’ing surveys

·   Building, troubleshooting, & QA’ing reports for internal & external clients

·   Ensure on-time delivery of all client deliverables with top product quality levels

·   Monitor and support operational systems and products for optimal performance

·   Identify optimization opportunities, provide recommendations, and implement solutions as needed

·   Assist in developing innovative products and reports for the retailer ratings program per business requirements 

·   Assist in overseeing the day-to-day operational tasks and projects assigned to our overseas team

·   Acquire, maintain, and document business/operations knowledge & process

·   Accomplish aggressive goals and meet strict deadlines 

·   Be flexible and able to realign priorities and workload quickly as ad-hoc requests and priorities changes 

Your qualifications include: 

·   2-3+ year(s) of relevant operations experience, in e-commerce is a plus

·   Bachelor's degree in related field or equivalent education/professional experience

·   Experience utilizing proprietary & third-party software

·   High attention to detail with strong analytic and organization skills

·   Strong communication skills, both written and verbal

·   Self-motivated and able to learn new concepts, technologies and processes 

·   Excellent troubleshooting and problem isolation skills with a can-do, proactive attitude

·   Outstanding team player with professional attitude

·   Ability to adapt to frequently changing priorities and tasks

·   Basic knowledge of HTML and CSS; advanced skills preferred

·   Basic knowledge of SQL and relational databases

·   Basic knowledge of how Agile Scrum or Kanban Teams work is a plus

It is the policy of Dotdash Meredith to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities. Accommodation requests can be made by emailing ddm.hr@dotdashmdp.com.

The Company participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees

Pay Range

The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Dotdash Meredith’s total compensation package for employees. Other compensation may include annual bonuses, and short- and long-term incentives. In addition, Dotdash Meredith provides to employees (and their eligible family members) a variety of benefits, including medical, dental, vision, prescription drug coverage, unlimited paid time off (PTO), adoption or surrogate assistance, donation matching, tuition reimbursement, basic life insurance, basic accidental death & dismemberment, supplemental life insurance, supplemental accident insurance, commuter benefits, short term and long term disability, health savings and flexible spending accounts, family care benefits, a generous 401K savings plan with a company match program, 10-12 paid holidays annually, and generous paid parental leave (birthing and non-birthing parents), all of which may vary depending on the specific nature of your employment with Dotdash Meredith and your work location. We also offer voluntary benefits such as pet insurance, accident, critical and hospital indemnity health insurance coverage, life and disability insurance.