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Technical Solutions Specialist - Ideate

72% Flex
Remote: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

Strong knowledge of Revit or BIM software, Professional experience as architect or engineer, Excellent communication and writing skills, Proficiency in Microsoft office tools, Sales and presentation expertise.

Key responsabilities:

  • Expand Ideate Software business with AEC companies
  • Customer engagement for software solutions
  • Manage support cases and events
  • Facilitate communication between customers and development team
  • Create monthly blogs and videos
GRAITEC GROUP logo
GRAITEC GROUP
501 - 1000 Employees
See more GRAITEC GROUP offers

Job description

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Your missions

About Graitec Group

GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.

Ambitious and fast-growing environment: We see ourselves as a 30-year-old startup, having doubled our revenue in the last 3 years thanks to both organic and inorganic growth and targeting 500m€ revenue in 2024 (join us to make it happen).

We strongly believe that this growth will continue since the market is only at the beginning of its digitization.

Experts & Talents with strong culture: Our team is made of more than 700 outstanding talents with a strong management team to execute our mission.

A true international group: Graitec serves more than 200,000 customers worldwide with over 50 offices in 13 countries, enabling us to meet our customer needs around the globe.

A market leader: We are one of the largest AUTODESK Platinum Partners and the only one operating at a worldwide scale with an equal split of business between Europe and North America, enabling Autodesk solutions thanks to our own GRAITEC Software.

Strong products serving the construction & manufacturing industries: Through Autodesk products Add-ons like PowerPack to more complex solutions to enable simulation, fabrication & management of our customers projects, GRAITEC is proud of its 150+ developers innovating each day to accelerate our customers performance.

About The Team Hiring

  • We are driven to hire the best people, with diverse experiences, and provide them with the resources that empower them to achieve their full potential.
  • This ultimately enables our organization to provide the very best customer experience and solutions that help our customers navigate and implement technologies and services that prepare them for sustainable growth.

Overview

  • The person in this role will report to Richard Taylor, (based in MA) and will closely collaborate, both in-person and online with the Ideate Software programming and sales teams within Graitec.
  • The primary responsibility is to expand the Ideate Software business through the cultivation and management of strategic AEC companies; both prospects and existing Ideate Software customers.
  • This position is full-time and will also require occasional travel for tradeshows and to customer locations.
  • We are seeking an individual with the skills described and who will be willing to work during US business hours.
  • The ideal candidate will be based in the Pacific Time Zone but all time zone candidates are encouraged to apply.
  • 30% Pre Sales Account Management: Customer engagements both online and in-person to discuss value of Ideate Software solutions from a business perspective.
  • 20% Post Sales Account Management: online webcasts and occasional on-site customer/prospect visits with key customers.
  • 15% Support: daily oversight into ISW support cases
  • 15% Prospect Events: Road Shows, AU, RTC, City Tour Events, etc.
  • 10% Software Development Support & Research: Connect Development Team with customer feedback and define software development specifications.
  • 10% Blogs & Videos: 1 per month if possible.

Responsibilities

This position involves significant customer interaction as well as BIM expertise. Candidates must be able to work comfortably in a virtual team environment.

Technical Skill Requirements:

  • Strong knowledge of Revit or other Building Information Modeling software
  • Professional experience as an architect or engineer
  • Ability to communicate effectively both written and verbal skills
  • Possess strong technical writing skills
  • Command of Microsoft PPT, Word, and Excel
  • Camtasia or other video production experience a plus.

Sales and Presentation Skill Requirements:

  • Excellence in customer service and verbal communication.
  • Build and maintain a social media presence via LinkedIn to support Ideate Software.
  • Online training and presentation expertise.
  • Ability to manage to project scope and timelines.
  • Willingness to discuss the software value proposition to architects, engineers, and construction businesses.

Interview Process

  • Introduction & get to know discussion with John, Talent Acquisition Partner
  • Screening with Richard, Solution Technical Manager
  • Screening with Glynnis, Solution Line Director
  • Final interview

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Soft Skills

  • Excellent Communication
  • Service Orientation
  • Team Collaboration
  • Time Management

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