IT Support Lead

Your Role:

We are seeking an experienced IT Support Lead to help support our team members with IT related tasks and help ensure the Security of our organization.

The IT Team is 100% distributed and remote. This role will be reporting directly to the Chief Information and Security Officer

Things You Get To Do:

• Lead and own the IT organization 
• Lead IT related initiatives and projects
• Be the “Go-to-Person- for IT helpdesk requests
• Diagnose and provide IT support for staff as required
• Work with the HR and Security team to manage onboarding and offboarding activities
• Setup and deploy laptops, devices, software, and other hardware
• Assist with shipping and receiving of hardware assets 
• Manage MDM systems including BYOD
• Maintain the Firm inventory of all IT assets
• Manage and secure endpoint devices at the direction of the Security Team
• Provide training to staff on IT related topics
• Assist with change management and procurement activities
• Other related duties as required

Who You Are (Must-Haves):

• Excited about Alpaca’s mission and what we’re building
• 3+ years of experience in an IT support or helpdesk role
• Experience with cloud-centric environments and cybersecurity capabilities
• Experience working with Linux and Google Workspace
• Strong analytical and problem-solving skills
• Excellent communication skills and committed to work collaboratively across the Firm
• Available for on-call rotations and after hour responses as needed

 Who You Might Be (Nice-to-Haves):  

• Bachelor’s degree in Information Technology or a related field
• IT or Security related certifications
• Understanding of financial and privacy regulations
• Experience in the financial services industry
• Business acumen to be able to balance tradeoffs between stakeholders and technology feasibility and budget constraints