Customer Experience Consultant :Team Leader - 9 month FTC

Role: Customer Experience Consultant Team Leader - 9 month fixed term contract

Location: Location independent - We offer Choice based working that gives you the opportunity to work from a UK location of your choice, we also offer various Konica Minolta office and Regus office spaces across the UK. You may be required to travel to a customer at the needs of the business.

Package: £32,000 - £36,000 plus 15% bonus.

• 26 days holiday, plus bank holidays, and the option to purchase more days if needed
• Access to training and development opportunities, along with license with award winning learning content provider.
• Enhanced family leave
• Life assurance options
• An extra paid day off to focus on your mental health
• A generous pension plan, invest your contributions to maximise your pension pot
• Discounts on activities, technology and restaurants
• An extra paid day off to dedicate to volunteer projects
• An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing

We are seeking a Customer Experience Consultant Team Leader to join our team at Konica Minolta!

As a Customer Experience Consultant at Konica Minolta, you will be at the forefront of enhancing our customer satisfaction and loyalty. Your role involves converting valuable customer feedback into actionable data, ensuring that insights are effectively communicated and implemented across the business. By championing the voice of the customer, you will drive significant improvements in service delivery, impacting strategic business decisions and creating a customer-centric culture. Your contributions will be vital in supporting business goals, optimizing customer interactions with our products and services, and maintaining our high standards of service excellence.

What you can expect from our hiring process?

Stage 1

📲 Screening call with a member of our Talent Acquisition team and a chance to get to know you better.

Stage 2

💻 Teams Interview to present and discuss the task issued to you in your interview invite

Stage 3

👏Our Talent Acquisition team will be in touch to make an offer and should you accept our HR operations team will take care of you from there on in.

We would love to hear from people who ...

• Exhibit a customer-centric mindset, consistently prioritizing the needs and experiences of customers in all business decisions and actions.
• Experience with Office365, and data analysis software, for example Tableau, Qualtrics
• Display proficiency in analyzing data and transforming insights into actionable strategies that drive customer satisfaction and business performance.
• Show a proactive approach to problem-solving, with the ability to think strategically and implement continuous improvement initiatives.
• Have a collaborative working style, thriving in team environments and building strong relationships across various departments.

If you have worked within a customer experience consultant role before you will know that each day can look quite different, take a look at our role profile (at the bottom of the page) for a deep dive into what your "day to day" might look like in this

Don't meet every single requirement?

Studies have shown that women and people from ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Konica Minolta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for us!

We are an equal opportunities employer. Please let us know on your application or email us at recruitment@konicaminolta.co.uk if there's any adjustments, we can make that would be helpful for you.

Additionally, we are open to discussing flexible working arrangements and job-sharing opportunities. If you are interested in this great opportunity, we encourage you to apply today or reach out for a confidential discussion. We look forward to hearing from you!

ESG Initiatives at Konica Minolta

A global company with more than 39,000 employees in 150 countries, Konica Minolta takes its environmental, social and governance responsibilities seriously. We aim to be a robust and innovative company that keep evolving and contributing to the sustainable growth of society and individuals, and we use an ESG framework to navigate our efforts and obligations.

Take a look at our sustainable development goals here https://www.konicaminolta.co.uk/en-gb/corporate-information/esg

Please note, if we receive sufficient interest in this role we reserve the right to close the vacancy early, so if you're interested in the role we would encourage you to apply as soon as possible to avoid missing out on the opportunity