Internal Audit Manager

Internal Audit Manager Role Overview:

Report to: Naynesh Patel, Head of Operations

Team: Operations

Location: Remote, India-based

Job Type: Full-Time, Permanent

Start Date: As soon as possible

Visa / Sponsorship: Not Available

The Internal Audit Manager Role

This role offers an exciting opportunity to join the Send Team and contribute to delivering exceptional service to both internal and external customers, as well as managing the audit and compliance area. As a new position, it requires a candidate with the experience and confidence to work with existing practices while also taking ownership and driving improvements to enhance Send’s audit and compliance activities.

The Internal Auditor is responsible for managing Send’s risk, audit, and compliance functions. This role ensures that Send operates within established policies, procedures, and regulatory requirements while identifying and mitigating potential risks. The Internal Auditor plays a crucial role in maintaining the integrity of Send’s operations and safeguarding its assets. The successful candidate will manage both internal and external audits and take ownership of the audit and compliance frameworks.

About Send

Send is a rapidly growing InsurTech company founded in 2017 by our three Co-Founders, Andy, Matt, and Ben, all with extensive experience within the insurance sector. Their driving force behind founding Send was their collective vision to reshape and enhance the processes of commercial insurers by seamlessly integrating advanced technology and deep expertise.

In 2022, we were recognised by Insurance Times as the Technology Innovation of the Year for Underwriting at the Tech & Innovation Awards and were selected as one of 14 international scale-up businesses (out of 1,150!) for the PwC Scale InsurTech programme. In 2024, Send was recognised as one of the Best Insurance Companies to Work for in the UK, achieving an outstanding 5-Star rating by Insurance Business UK Business! We’ve also been named a Leader in Underwriting Workbench applications by the analyst firm IDC.

Excited by the opportunity to transform the insurance landscape? Then check out the role below!

#loveunderwriting

Our Funding

From 2017 to 2022, we bootstrapped our growth journey, transforming into a profitable and stable company. In November 2022, after a year of remarkable expansion in our revenue and team, we successfully obtained £9M in Series A funding to accelerate our expansion in the UK and US and our product development.

The Send Team

Over the past 18 months, Send has experienced remarkable team growth, expanding by over 50% to a team of 80+. At the beginning of 2023, our team was based in the UK and Poland. We’ve taken significant strides towards establishing a global presence and now have team members across the US, India, and Ireland, all working collaboratively to be the market-leading underwriting software platform for agile insurers.

What You’ll Be Doing as an Internal Audit Manager

Risk Management

• Evaluate the effectiveness of Send’s risk management procedures and frameworks.
• Conduct regular risk assessments to identify and assess potential risks facing the organisation across various areas such as operations, finance, compliance, and others.
• Review the adequacy of Send’s processes and controls in managing the identified key risks.
• Provide assurance to senior management and the board that any significant risks are being effectively managed.
• Advise on improvements to risk management processes and controls.

Compliance

• Evaluate Send’s compliance with relevant laws, regulations, policies, and industry standards such as ISO27001, SOC2, and customer audits.
• Assess the effectiveness of the compliance program, including policies, procedures, and training initiatives.
• Identify areas of non-compliance and recommend corrective actions.
• Monitor and report on Send’s compliance status to senior management and the board.
• Contribute to the development of compliance initiatives and projects by reviewing methodologies and assessing the incorporation of appropriate controls.
• Prepare Internal Audit Plans and design audit procedures with the objective of identifying any control weaknesses or deficiencies that, if not corrected, may give rise to a material risk of fraud and error.
• Assist in the investigation of significant suspected fraudulent activities within the organisation and notify management of the results.
• Take the lead in responses related to information security for new sales opportunities.

The Skills and Experience Needed for the Internal Audit Manager Role:

• Professional certifications such as CIA (Certified Internal Auditor), Certified ISO27001 LA, CPA (Certified Public Accountant), or CRMA (Certification in Risk Management Assurance)
• Experience in auditing organisations, risk management, or compliance roles, preferably in a similar industry.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and identify trends and patterns.
• Excellent communication and interpersonal skills, with the ability to effectively present findings and recommendations to various stakeholders.
• Proficient in auditing software, data analysis tools, and risk management frameworks.
• Demonstrated knowledge of relevant laws, regulations, and industry standards.
• Strong project management skills, with the ability to manage multiple audits and initiatives simultaneously.
• Commitment to continuous professional development and staying up-to-date with industry best practices.
• Excellent planning, organising, and time management skills.
• The role involves working UK hours.

Are you intrigued by the role but only tick some of the requirements mentioned above? Don't hesitate to apply! At Send, we value candidates not just for their current skill set, but also for their enthusiasm and eagerness to learn and grow in their careers.

What’s on Offer - Life at Send: When hiring in India, we partner with an Employer of Record, Deel, to offer contracts of employment.

• Remote working: Send fully supports remote working for all our colleagues, in all working locations. Send was named one of the top 100 most flexible companies to work for by Flexa.
• Private medical and dental insurance from day 1, plus access to Spill that provides free confidential mental health support and therapy.
• Time Off: 25 days annual leave for all colleagues, no matter where you are located in the world, plus public holidays. We also offer volunteering time and a wellness day.
• Annual learning and development budget to use through Learnerbly, giving you access to hundreds of books, courses, conferences, subscriptions, and learning resources to support your development.

Check out Send's public Handbook for more information on our product, recruitment process, team, benefits, and much more. 

Internal Audit Manager Interview Process: Our recruitment process for the Internal Audit Manager role will consist of three stages:

• Stage 1: Intro call with our in-house recruiter, Liam (30 minutes) - This will cover your background, motivations, and communication, along with a chance to get to know Send and the role better.
• Stage 2: Interview with Naynesh Patel, Head of Operations, and Sean Stephen, Operations Analyst (45-60 minutes).
• Stage 3: Interview with Naynesh Patel, Head of Operations, and Ben Huckel, COO (45-60 minutes).

At Send, our focus lies in enhancing our culture rather than building a team that fits a cultural alignment. We recognise from our experience that a diverse, equitable, and inclusive team enhances our innovation, creativity, decision-making, overall performance, team success, and much more.

When considering applying for a role that has captured your interest, we encourage you to submit an application even if you don't meet every requirement. Studies show that women, Indigenous people, and individuals of color are less likely to apply for jobs unless they meet every qualification and requirement detailed within the job advert. At Send, we aim to break away from this trend.

When it comes to growing the team, we welcome everyone to apply, irrespective of your background, ethnicity, or culture. We are committed to thoroughly reviewing all applications and refraining from discrimination based on race, ethnicity, color, religion and belief, national origin, sexual orientation, age, marital status or civil partnership, family status, pregnancy and maternity, disability (both visible and invisible), gender identity or expression, or any other legally protected status.

We understand that fostering inclusive hiring practices is a continuous journey that requires dedication and ongoing improvement. We welcome any feedback you may have regarding our hiring or interview processes.

If you have any specific needs or additional requirements, please feel free to share them with us in the designated space on your application. Our aim is to ensure a smooth and comfortable application and interview process as much as possible.

Need help with your application or have additional questions regarding the role? Email - liam.longstaff-pagoni@send.technology

#LI-Remote