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Account Manager Specialist Gaming Based in Paris or Remote

75% Flex

Remote:

Full Remote

Contract:

Full time

Work from:

France, Indiana (USA), Oregon (USA)

Offer summary

Qualifications:

Passion for gaming industry., Customer support experience., Knowledge of common tools and platforms., Problem-solving and creative thinking skills., Familiarity with CRM and ticketing systems is a plus..

Key responsabilities:

Analyze customer data and trends.
Maintain product knowledge, assist with setup.
Upsell services, develop launch plans.
Daily KPI management, oversee accounts.
Troubleshoot technical issues, collaborate across departments.

International People Solutions B.V. Marketing & Advertising Small startup https://www.internationalpeoplesolutions.com/

1 - 10 Employees

See more International People Solutions B.V. offers

Job description

Your missions

We are in search of an Account Manager Specialist within the Gaming industry, tasked with delivering exceptional customer support to our gaming clients, ensuring a positive experience with our services. This role entails interacting with customers through multiple channels, addressing issues, answering inquiries, and providing support. The position also involves learning and operating on diverse platforms. The ideal candidate will possess a genuine passion for gaming, excellent communication skills, and the ability to thrive in a fast-paced, dynamic environment.

Analyze customer data for trends.
Maintain deep product knowledge.
Assist with setup and navigation.
Upsell services and manage clients to targets.
Develop launch plans for new accounts.
Daily KPI management for clients.
Oversee accounts of publishers and advertisers.
Troubleshoot and offer technical assistance.
Collaborate across departments to meet customer needs.
Cultivate and maintain customer relationships.
Strong communication skills with the ability to empathise with customers.
Passion for gaming and experience in the gaming industry.
Experience in customer support or a related field.
Familiarity with common customer support tools and platforms.
Ability to work both independently and in a team environment.
Excellent problem-solving skills and creative thinking for solutions.
Ability to manage multiple tasks and prioritise effectively.
Familiarity with CRM and ticketing systems is a plus.
Collaborative and positive team environment.
Compensation based on experience, with bonuses for on-time deliveries.
Personal improvement plan and on-the-job assistance.
Multiple workspaces and a creative, excellent environment onsite.

Required profile

Experience

Industry :

Marketing & Advertising

Spoken language(s):

English

Check out the description to know which languages are mandatory.

Hard Skills

Analysis Sales Upselling Account Management Troubleshooting CRM Experience Ticketing Tools

Soft Skills

Customer Service
Excellent Communication
Ability to Work Independently
Organizational Skills
Innovative Thinking
Prioritization

Are you interested?

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