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Account Manager

72% Flex
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

2+ years of Customer Service experience, 1+ year of Digital Marketing experience preferred.

Key responsabilities:

  • Develop professional relationships with clients
  • Maintain customer relationships and promote additional services
  • Understand product services, interpret data, and make beneficial suggestions for clients
  • Manage accounts focusing on revenue growth, retention, and exceptional customer service
  • Deliver product training, consult on best practices, and facilitate smooth client onboarding process
LeadVenture™ logo
LeadVenture™ Information Technology & Services Large https://www.leadventure.com/
1001 - 5000 Employees
About LeadVenture™
We are an organization of innovators, industry leaders and end-to-end problem-solvers for dealerships around the globe. LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals, including powersports, marine, RV, pre-owned auto, agriculture and more. We host more than 20,000 dealership online storefronts with numerous layered apps such as inventory management, lead management, email marketing, eCommerce and many more. These digital storefronts connect dealers with online shoppers through best-in-market online consumer experiences. Our solutions enable optimal inventory merchandising while maximizing qualified lead generation. We collect and publish data on millions of vehicles and parts for hundreds of catalog and aftermarket providers—including OEM and aftermarket parts, garments and accessories—and syndicate data to popular marketplaces like eBay, Facebook Marketplace, Craigslist, Amazon, Walmart and others. We are recommended by nearly 200 OEMs to their dealer networks, including BRP, Polaris, Goodyear and many more. Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support and Interact RV. Each one is an industry leader in driving consumer engagement and maximizing lead generation for dealers. LeadVenture’s 1,100 team members around the world wake up each day thinking about how to help our local, independent dealers around the world grow their businesses. Our investors include the private equity firms True Wind Capital and TA Associates.
See more LeadVenture™ offers

Job description

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Your missions

Description
Position at LeadVenture

Account Manager
Dealer Spike, a LeadVenture company, is seeking a talented individual to join our Customer Success department as an Account Manager. A primary function of this role is to develop professional relationships with our clients as we guide them through increasing their dealership's online presence with award winning websites and strategic digital marketing solutions. We are passionate about driving customer results for our dealers! 
The ideal candidate will be a self-starter and creative problem-solver, motivated to improve our customer's experience. Account Managers are responsible for maintaining customer relationships, building value, retaining customers, and promoting additional marketing and website services. 
This individual should be able to communicate at a very high level about the services we offer, how we implement those services, and the value to the dealer of those services as we seek to drive more website traffic, qualified leads and results for our customers. Account Managers will need to be comfortable using many different tools and be able to understand and interpret statistical data to make beneficial suggestions for our dealers. 
Here is more of what you’ll get to do:
  • Understand All Facets of Dealer Spike’s Suite of Website and Marketing products and services.
  • Perform Monthly Reporting Calls with Clients
  • Manage assigned accounts with a focus on revenue growth and retention while providing exceptional customer service.
  • Assess and monitor the website and marketing services to ensure overall quality standards, success and provide proactive solutions to increase website traffic and leads.
  • Promote and Support Additional Marketing and Website Services as well as provide product training and consult on best practices.
  • Work with Site Production Team to facilitate a seamless client onboarding process, ensuring a smooth ‘go live’ and introduction to their website.
  • Handle incoming customer comments, provide appropriate solutions and alternatives, follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Identify retention risk and work proactively to eliminate that risk.
  • Update job knowledge by participating in educational opportunities.
You’ll thrive in this role if you have: 
  • 2+ years of Customer Service experience
  • 1+ year of Digital Marketing experience preferred
  • Experience working with a CRM preferred
  • Excellent Time management and Organizational skills
  • Strong Communication and Interpersonal Skills
  • Adaptable, Energetic, Team-Player Attitude
  • Ability to type 45 wpm
  • Ability to multitask efficiently
  • Proficient in Microsoft Word, Excel, and Outlook with a working knowledge of Google Apps
  • Strong technical aptitude and ability to learn quickly
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply! 
This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Google Web AppsProactive PlanningDigital AdvertisingCRM ExperienceData InterpretationMicrosoft WordExcel

Soft Skills

  • Customer Service
  • Time Management
  • Excellent Communication
  • Interpersonal Skills
  • Adaptability
Are you interested?

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