Career Opportunities: Privacy Operations Manager (77740)

At Dentsply Sirona, we are committed to ensuring that our customer, patient, and employee data is protected, and that our work complies with relevant privacy laws and regulations in the jurisdictions where we operate and do business.

The Privacy Operations Manager plays a key role on the Company’s global privacy team supporting the design, implementation, and execution of technical and operational processes to meet privacy compliance objectives.

This position will report directly to the Vice President, Global Privacy Counsel & Data Protection Officer, based in the United States, and work closely and collaboratively with other members of the global privacy team. This is a remote role.

Job Responsibilities:

• Serve as the privacy team’s ‘superuser’ for deployed software solution(s) supporting Dentsply Sirona privacy compliance program operations, to include development and maintenance of templates for Data Privacy Impact Assessments, Records of Processing Activities, Transfer Impact Assessments, data incident reporting, and other privacy compliance activities.
• Assist the privacy team in responding to data incidents, to include maintaining the Company’s breach notification requirement register, maintaining internal documentation in accordance with Company policy, assisting with remediation efforts, and tracking related metrics.
• Supporting and automating the Company’s response to individual privacy rights requests.
• Maintain current list of managed website domains and, working with regional counsel, ensure cookie and other opt-in or opt-out consent mechanisms are implemented and operationalized to meet applicable regulatory requirements.
• Working with the DPO and regional counsel, manage Dentsply Sirona’s registration filings with data protection authorities in accordance with applicable law.
• Working with the privacy and compliance teams, develop privacy programs metrics to track and benchmark the maturity of Dentsply Sirona’s privacy compliance program.
• Maintain the Dentsply Sirona internal privacy resource and awareness pages on the Dentsply Sirona intranet.
• Conduct (or manage external resources who conduct) compliance assessments for privacy program elements at defined / periodic intervals.
• Support and continuously improve processes related to third party notifications for restrictions to processing, updates to PII, requests for deletion, etc.
• Support the design and deployment of privacy training and awareness campaigns.
• Work with Company teams to document and update technical and operational security measures.
• Additional privacy-related duties as assigned.

Education:

• Bachelor’s degree (or international equivalent) required.
• Relevant privacy certifications (e.g., CIPP, CIPM, CIPT, CHPS, CHPC, CISSP, ISEB) preferred, but not required.

Experience:

• 5+ years working in an in-house or corporate environment, preferably in the privacy field.

Specific Knowledge / Skills:

• Proficiency in data mapping, inventory management, and data flow analysis
• Knowledge of information technology and data management systems
• Knowledge of the OneTrust Privacy Management platform, including its modules and functionalities
• Ability to configure and customize OneTrust to meet specific organizational needs, and/or willingness to work with outside resources to learn
• Ability to design efficient procedures to support business and compliance objectives
• Proficiency in creating reports and maintaining documentation
• Ability to analyze data privacy metrics and trends
• Ability to collaborate cross-functionally with legal, business and IT teams
• Strong written, verbal and presentation skills
• Ability to handle confidential and sensitive information with appropriate discretion
• Solid analytical skills with the ability to respond to complex challenges with innovative solutions
• Organized and detail oriented, with a high degree of ethics, integrity, and professionalism
• Highly motivated self-starter willing to meet strict deadlines and time constraints; must possess a positive, can-do attitude and show enthusiasm
• Demonstrated ability to operate independently and work as part of a team, able to build relationships across and outside the department
• Strong change and project management skills, including time management and effective prioritization to manage competing deadlines
• Must be fluent in English; foreign language skills strongly preferred, but not required.
• Ability to travel domestically and internationally as required (estimated to be 10%).

Competencies:

• Drive For Results: Is focused on and accountable for the efforts necessary to achieve results consistent with Company goals and demonstrates the ability to achieve effective results.  In line with our Value of Unquestionable Integrity, we will do the right thing in the long term interests of our customers, employees, dental patients, and stakeholders.
• Customer Orientation: Making external and internal customers and their needs a primary focus of own actions; developing and sustaining productive customer relationships.  In line with our Value of Maximize Competitive Advantage, we capitalize on our strengths, assisting our internal Dentsply Sirona partners in creating success.  We seek to explore how to use our capabilities to achieve maximum results in the marketplace.  We adopt best practices to optimize the full value of what we do best for our customers. 
• Demonstrate Dentsply Sirona’s Core Values: Gains the trust of others by demonstrating appropriate behaviors, including advocating the Dentsply Sirona Code of Business Conduct and Ethics, our vision, and Core Values.  Represents the Company’s interests with the highest level of professionalism. In line with our Value of Embrace Accountability, we take responsibility and own our actions. We hold ourselves and others accountable for results and how the results are achieved.
• Teamwork: Empowers self and others through effective and collaborative relationships that accomplish organizational objectives.  Ability to influence and contribute to teams and functions based on areas of accountability.  In line with our Values of Active Engagement and Mutual Respect, we contribute beyond the confines of our roles and give the best effort in all engagements.
• Innovation/Creativity: Ability to identify new and original ideas, making connections to conceive new products, solutions or processes that improve results or contribute to the business. In line with our Value of Unrestrained Thinking, we generate ideas of what “could be” beyond the confines of what exists today.
• Communication: Effectively uses appropriate forms of communication to stakeholders, including verbal, written, presentation, interpersonal and facilitation forms.  Able to communicate clearly and succinctly to different audiences in a variety of styles.   In line with our Value of Mutual Respect, we communicate openly and exhibit strong listening skills, promoting inclusion and diversity in all engagements.
• Problem Solving and Decision Making: Ability to effectively prioritize issues and solve problems, taking practical and appropriate action that is consistent with available facts, strengths, and probable consequences, choosing a course of action to turn problems into opportunities and results.  In line with our Value of Action Orientation, we recognize that good results come from taking timely action of what needs to be accomplished.
• Planning: Effectively establishes plans for the short-, medium-, and long-term, ensuring successful business results.  Manages barriers, leverages resources, and prioritizes actions. This competency is in line with our Value of Active Engagement, where we are committed to execution on ideas, excellence and change that will strengthen the organization even when the future is not clear.
• Job Knowledge: Has functional knowledge pertaining to job role and can apply that knowledge to achieve solid results.  Demonstrates competency in both business and functional technical knowledge required to successfully perform job requirements.

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