Offer summary
Qualifications:
+1 year of technical customer support experience for a B2B software company, Proven experience in APIs troubleshooting, software implementation, testing, and deployment processes, Strong knowledge in web3, blockchain, and cryptocurrency, Previous experience working with stakeholders; familiar with APIs and staking processes, Excellent communication skills to collaborate with users through any means.
Key responsabilities:
- Help clients understand staking process and effective use of services
- Troubleshoot client inquiries related to staking and guide resolution
- Communicate platform updates to clients; update knowledge base and documentation
- Onboard and train business clients on staking options and services
- Support integration of API-first products for seamless user experience