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Intake Client Specialist

78% Flex
EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Iowa (USA)

Offer summary

Qualifications:

High school diploma or equivalent, Data Entry and Microsoft Office skills, Strong analytical and problem-solving abilities, Excellent communication and interpersonal skills.

Key responsabilities:

  • Manage documents in CRM system
  • Review medical paperwork for client updates
  • Correspond with Case Managers for needed information
  • Troubleshoot and resolve account issues
  • Coordinate with internal partners for inquiries
Mom's Meals | A Purfoods Company logo
Mom's Meals | A Purfoods Company Food & Beverages SME https://www.momsmeals.com/
501 - 1000 Employees
About Mom's Meals | A Purfoods Company
Mom’s Meals is a leading national provider of nutrition solutions and home-delivered meals. Our mission is to help patients and seniors get the nutrition they need to maintain independence while: - Managing chronic health conditions - Living with disabilities or limited mobility - Lacking the desire or energy to prepare and cook healthy meals Healthcare Focus: We partner with health insurance companies, managed care organizations and federal and state supported programs to provide nutrition solutions for their client populations suffering from serious chronic diseases. We are a leading nutrition supplier for Medicaid Waiver and offer programs for Medicare Advantage and Dual Eligible beneficiaries. Our personalized selection of meals aid in the recuperation process post hospitalization, improve patient outcomes and reduce costly readmissions. Specialty health-condition menus support dietary requirements for major chronic diseases impacted by nutrition: Heart Disease, Diabetes, and Renal Disease. Additional menus include Gluten-free and Vegetarian options. Our large selection of meals appeal to a variety of individual tastes and are designed by Registered Dietitians, prepared with fresh ingredients by Chefs in USDA-inspected kitchens and distributed across 48 U.S. states to individuals’ homes or congregate sites. Mom’s Meals is part of PurFoods LLC, a privately held and family owned/operated company based in Iowa.
See more Mom's Meals | A Purfoods Company offers

Job description

Logo Jobgether

Your missions

The Intake Client Specialist manages a queue of incoming documents to create new clients, and update existing clients as needed in the Customer Relationship Management (CRM) system. This Specialist operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes.

Position Responsibilities may include, but not limited to
  • Review incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts as needed
  • Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls for action items or needed information
  • Troubleshoot and resolve account issues as required
  • Coordinate with internal business partners including but not limited to Logistics, Customer Care, Billing, and Compliance
  • Assist other departments for Intake-related inquiries

    • Required Skills and Experience
  • High school diploma or equivalent
  • Basic Microsoft Office skills
  • Previous Data Entry skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to problem solve issues in a timely manner
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Strong verbal, written, and interpersonal communication skills
  • Ability to prioritize, meet deadlines, and adjust as needed in a fast paced environment
  • Ability to achieve high production and quality standards
  • Ability to work effectively in both a team and individual environment
  • Sincerity and passion for helping people
  • Prior experience adhering to company policies and showing core values

    • Preferred Skills and Experience
  • Some college experience or equivalent
  • Medical Billing terminology

    • Physical Requirements
  • Repetitive motions that include the wrists, hands and/or fingers
  • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
  • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

    • Our team member enjoy:
  • Free Breakfast & Lunch
  • Casual Dress Code
  • Tiered growth path for promotion starting Day 1
  • Eligible for Referral Bonuses starting Day 1
  • Weekly paychecks
  • PTO, 401k, & a Full benefits package
    • Company Overview

    Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.


    EEO

    Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

    Required profile

    Experience

    Industry :
    Food & Beverages
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Data EntryMS OfficeMedical BillingWritingMeeting Scheduling

    Soft Skills

    • Commitment to Core Values
    • Analytical Thinking
    • Attention to Detail
    • Verbal Communication in Japanese
    • Interpersonal Skills
    • Teamwork
    • Independent Work
    • Problem Solving
    • Prioritization
    • Adaptability
    • Ability to Work in a Fast-Paced Environment
    • Customer Service
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