Collections Specialist

Master Financial Solutions: Lead Collections Efficiency in Fintech!

• Contact customers via phone and mail to secure payments for past-due loans, determine the reasons for delinquency, and obtain commitments to pay; negotiate payment in full or payment arrangements.
  
• Update customers’ accounts in a computer system.
  
• Adhere to established guidelines when determining appropriate collection remedies.
  
• Develop and work through repayment schedules with various alternatives; explain the consequences of delinquency to customers in the attempt to obtain payments.
  
• Independently resolve client calls regarding payment questions and resolve payment issues.
  
• Organize future work and schedule follow-ups.
  
• Record and update full and complete account information to aid in account resolution.
  
• Maintain established performance metrics.
  
• Comply with policies and procedures as required.
  
• Perform customer service tasks as requested by the Manager.
  

Requirements

Essential Skills: Required Competencies

• Have a solid 3+ years of Collections experience with no more than a 3-month gap outside of Collections or unemployment in their most recent employment.
  
• Have experience working with an outsourcer and handling 120+ days of delinquent accounts.
  
• Possess strong English communication skills (no less than a 9/10 score).
  
• Have a strong internet connection and use a laptop during the interview.
  
• Have a minimum of 1 year of previous work-from-home experience.
  
• Demonstrate strong negotiation skills during the pre-screen process.
  
• Confirm attendance for interviews well in advance; failure to do so will disqualify candidates from the recruitment process.
  

Required Skills & Abilities:

• Previous experience in a call center is required.
  
• Minimum of 6 months of experience in collections.
  
• Excellent phone and communication skills.
  
• Strong analytical problem-solving and negotiating skills.
  
• Excellent English verbal and written communication skills; knowledge of a second language is an asset.
  
• Ability to work with CRM and call center systems.
  
• Impeccable judgment and acute attention to detail.
  
• Customer service skills and interpersonal skills.
  
• Ability to multitask in a high-paced environment.
  
• Ability to work independently and efficiently.
  
• Experience in customer service, debt loan collection, consumer lending, or personal finance.
  
• Familiarity with underwriting loans, financial statements, and payroll is a plus.
  

Benefits

Comprehensive Package: Benefits and Rewards

• HMO coverage upon regularization
  
• Competitive Package
  
• Permanent WFH arrangement
  
• Prime office location
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Upskilling through Emapta Academy
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Fintech Fabulousness: Where Innovation Meets Investment!

Our client, a prominent Canadian short-term loan lender, operates across various provinces, empowering individuals to manage their cash flow effectively. Operating seamlessly across diverse provinces, they go beyond mere financial transactions; they are committed to empowering individuals to take control of their cash flow effectively. Committed to its mission of financial support, our client offers loans up to $1,500 with flexible repayment terms. They're not just lenders; they're enablers of dreams, licensed by the Financial Consumer Agency of Canada (FCAC) and recognized by the Canadian Consumer Finance Association (CCFA).

Welcome to Emapta Philippines!

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment. 

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us. 

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