Offer summary
Qualifications:
2+ years Customer Success Manager/Account Management in a SaaS organization, FPA or CPM domain knowledge.Key responsabilities:
- Manage client relationships for adoption, retention, and satisfaction
- Advise on solution, build customer relationships at all levels, and drive adoption
- Act as a single point-of-contact, advocate for customers internally, strategize support over time
- Identify upsell opportunities, secure renewals, and attend client events as needed