This is a remote position.
Schedule:
- Part-time
- Wednesday through Sunday (covering weekends)
- 20 hours a week
The agent/s will serve as the central point of contact for security guards, clients, and management. We are looking for a reliable Operations Coordinator to be the communication point for security guards, emergency and non-emergency calls. You will receive requests, transmit messages, monitor schedules and track security guards, ensuring client requests are being met and communication with guards is consistent. The ideal candidate must be an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as prioritize appropriate actions. This position requires a technological savvy individual. The goal is to ensure clients' needs are met and guards communicate and are successful in their positions.
Responsibilities:
• Monitor Field Operations: Continuously monitor field activities remotely using a computer and phone to ensure the safety and security of our assets and personnel
• Emergency and Non-Emergency Calls: Receive and handle both emergency and non-emergency calls from field personnel, clients, and others as needed. Record relevant information accurately and efficiently.
• Problem Resolution: Address problems and requests from field personnel by transmitting essential information or providing appropriate solutions.
• Schedule Monitoring: Monitor the scheduling system to ensure that all security guards are properly clocked in. Fill vacancies as needed and update the schedule accurately and accordingly.
• Real-Time Tracking: Monitor the agents' patrols and scans, ensuring adherence to security protocols.
• Call Prioritization: Prioritize incoming calls/messages based on urgency and importance, taking immediate action when necessary.
• Dispatch Coordination: Use phone or computer systems to dispatch onsite agents, patrol agents, or other field units to appropriate locations in response to incidents or client requests.
• Data Entry and Record Keeping: Enter data into the computer system and maintain detailed logs and records of all calls, activities, and other pertinent information.
• Report Review: Review and approve reports generated during your shift.
• Ad Hoc Duties: Perform any other duties as assigned by the supervisor or management to support the smooth operation of field activities.
• Home office (Computer and cell phone)
• Prefer PST/ Pacific Time Zone
• Proficient in English and Spanish (oral and written)
• Proven experience in security operations or relevant position
• Knowledge of procedures and guideline for emergency situations
• Organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgment and critical thinking
