Offer summary
Qualifications:
5+ years customer service experience preferred, Experience in supervisory level is a plus, Customer-oriented with proactive attitude, Excellent communication and problem-solving skills, Salesforce (CRM) experience beneficial.
Key responsabilities:
- Lead team to deliver quality service to stakeholders
- Improve customer satisfaction with best practices
- Ensure operations comply with company standards
- Coordinate with cross-functional teams for process improvements
- Take own initiative on customer experience projects