Offer summary
Qualifications:
High School Diploma or GED with 6 years of experience OR Associates Degree with 4 years of experience, 2 years of call center/operations experience in a pharma or payer setting, 2 years of EVERSANA experience, Excellent oral, written, and interpersonal communication skills.
Key responsabilities:
- Acting as SME providing leadership support
- On-the-job training for team members
- Resolve escalated customer issues
- Assist in developing work processes and SOPs
- Regularly communicate with the client