Senior Application Performance Monitoring Engineer

What are important things that YOU need to know about this role?

• This position is open to fully remote or hybrid candidates

• Strong experience with Dynatrace, PRTG, and Uptrends is required

What will YOU be doing for us?  The Senior Application Performance Monitoring Engineer is to lead technology projects and initiatives with application and cloud infrastructure teams to build and mature observability, dashboards, synthetic monitoring scripts, and leverage APM tools to diagnose causes of performance degradation. 

What will YOU be working on every day?

• Lead identification of monitoring and observability gaps by building relationships with application and cloud infrastructure engineers.

• Collaborate with and provide expertise to Application/Infrastructure/DevOps teams to build, implement, and tune dashboards, scripts, and alerts to achieve observability and monitoring business goals.

• Consult with application and cloud infrastructure engineers to mature their ability to self-service implement monitoring and observability capabilities for their platforms.

• Maintain On-Prem and Cloud Monitoring solutions including installation, patching and upgrade activities.

• Work with Operations Leadership to produce metrics and report on forecasted demand, capacity, and overall system health for On-Prem and Cloud Monitoring Solutions.

• Implement changes into production environment following change control methodology

• Subject matter expert on specific technology domain.

• Serve as problem-solving partner and cross-train others.

• Proactively manage availability and scalability.

What qualifications do YOU need to have to be GOOD candidate?

• Bachelor’s degree in Computer Science or related area of study, or equivalent combination of education and/or relevant work experience; High School Diploma or GED equivalent required

• 5 years of experience with infrastructure and application monitoring technologies

• Knowledge in the following areas:

  • Business Systems Administration

  • Computer peripherals/hardware

  • Microsoft Desktop Operating Systems

  • Microsoft Server Operating Systems

  • Monitoring technologies including Dynatrace, PRTG, and Uptrends

• Ability to work well with other team members.

• Ability to use logical thought processes in resolving complex problems.

• Ability to communicate in written and verbal form.

• Ability to work independently and effectively prioritize numerous service requests.

• Ability to work effectively in a cross-functional team and independently.

• Capable and willing to receive work direction from direct and indirect leadership

• Ability to transition abstract concepts into technical deployment designs

• Ability to develop decision criteria and develop unbiased technology comparisons

What qualifications do YOU need to have to be a GREAT candidate?

• 5+ years of experience working within Monitoring and APM technologies

• Experience working in environment with regulatory compliance requirements (HIPAA, PCI, etc.)

• Previous experience in PBM / health care industry

• Understanding of security implications of domain

The salary range and midpoint is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range.

Compensation Range:

Compensation Midpoint: