Offer summary
Qualifications:
Bachelor's degree preferred, Expertise in troubleshooting customer issues.Key responsabilities:
- Provide quality client support and high-level assistance
- Assist in creating/updating MIPS QRGs
Match score not available
Priority access
Match score not available
MIPS Specialist
72% Flex
Job description
Your missions
We are united in our mission to make a positive impact on healthcare. Join Us!
- South Florida Business Journal, Best Places to Work 2024
- Inc. 5000 Fastest-Growing Private Companies in America 2023
- Company of the Year | 2023 BIG Innovation Awards
- Fastest-Growing Company of the Year – Large (Bronze) | 2022 Best in Biz Awards
Who we are:
We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.
ModMed is hiring a driven MIPS Specialist to join our positive, passionate, and high-performing MIPS Advising Team! The MIPS Specialist provides responses and high-level assistance to non-MIPS Advising customers for escalated MIPS cases coming in from the Support team. This is an exciting opportunity to provide excellent customer service to medical practices within a fast-paced Healthcare IT company that is truly Modernizing Medicine!
Your Role:
- Provide consistent, professional, and high-quality client support responses and assistance
- Follow established procedures to ensure client satisfaction and quality service delivery
- Communicate customer responses in an efficient and effective manner
- Answers Tier 2 and 3 escalated MIPS questions assigned by Support
- Use sound judgement skills to identify when to provide an answer to customers, suggest a MIPS Q&A, or escalate customer inquiries to MIPS Advising
- Assist the MIPS Advising team in creating/updating ModMed Community MIPS QRGs and other documents
Skills & Requirements:
- Bachelor's degree preferred
- Demonstrated expertise in evaluating, troubleshooting, and following up on customer issues
- Experience utilizing bug-tracking software such as Salesforce and Jira
- Experience within a medical practice and/or EMR experience is a plus
- Excellent written communication skills required
- Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS
- Excellent interpersonal, verbal, and organizational skills
- Ability to effectively prioritize and manage time
- Willingness to stay current and adapt to changes
#LI-SM2 #LI-REMOTE
ModMed Benefits Highlight:
At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory. Soft Skills
- Interpersonal Skills
- Organizational Skills
- Time Management
- Adaptability
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