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Customer Advisory Manager

82% Flex

EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE - FULLY FLEXIBLE

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

California (USA)

Offer summary

Qualifications:

1-4 years' customer-facing experience in SaaS, consulting, or lending industry, Technical aptitude and deep understanding of Blend's product and customers' needs, Ability to analyze KPIs and provide compelling solutions to customers, Strong communication skills to engage with executives and articulate value points, Able to work on-site in Westlake Village, CA and willingness to travel occasionally.

Key responsabilities:

Understand customers' business goals and recommend features for success metrics
Inform customers about new features, release changes, and support trends
Build relationships to create raving fans of Blend and drive customer success

blend Computer Software / SaaS Large https://blend.com/

1001 - 5000 Employees

HQ: San Francisco

See more blend offers

Job description

Your missions

Blend is a diverse team of problem solvers who believe that the world’s financial resources should be more accessible. Our cloud banking platform is used by Wells Fargo, U.S. Bank, and over 330 other financial services firms to acquire more customers, increase productivity, and deliver end-to-end digital experiences. Our software enables our customers to process an average of more than $5 billion in loans per day, making it possible for consumers to reach their financial goals faster and lead better lives. Come do work that matters.

The Customer Advisory Manager is a key part of our Go to Market account team, working closely with customers, Account Executives, and Solutions Engineers to innovate the lending processes of the largest banks, credit unions, and independent mortgage banks in the world.

A Customer Advisory Manager's key responsibility is to understand the business value that customers are looking to achieve with Blend, provide insight into the KPIs and other metrics that drive this value, and recommend features or changes to unlock value. As an example, customers are often looking to increase conversion rates in their lending funnel (from prospect to completed loans). The Customer Advisory Manager deeply understands these metrics and can recommend features and optimizations in the Blend platform to better achieve them for each customer. The Customer Advisory Manager does this through regular touch points with the customer and their teams that use Blend, and through extensive engagement with their counterparts in the account team.

Outside of this primary responsibility, this role also provides customers with information about new features, release notes, support ticket trends, and other information that helps customers understand the value they get from Blend.

The Customer Advisory Manager ultimately plays a key role in creating raving fans of Blend, explaining the value that customers get from our world class originations platform, and helping customers get the most out of the available technology.

NOTE: This role requires you to be ONSITE at our Westlake Village, CA office. There will be no relocation package offered and only local candidates will be considered for the role.

How you'll contribute:

Understand the key business goals of customers using Blend the metrics that are being used to track our mutual success
Regularly share the success metrics with leadership at our customers and recommend features or changes in the technology or business processes to improve the metrics
Help customers understand new features or release changes that present opportunities for them to improve operations or customer experience
Recap other engagements with Blend (e.g., Support or ongoing deployments) to ensure customer executives have a full understand of how they are getting value from Blend and where we can mutually work together to increase this value
Build trusted relationships with our customers where we can talk directly about how to drive success quickly
Support the Blend account team to identify and open up new growth opportunities at our existing customers

Who you are:

1-4 years' prior relevant customer-facing experience at a either a consumption based Saas company, management consulting firm, or at an lending industry company (e.g., Mortgage company, Bank, or Credit Union)
Technical aptitude with the ability to develop a deep understanding of the Blend product, mortgage market and our customers' needs
Ability to understand KPIs, investigate root causes for issues, and develop a compelling solution for the customer
Strong ability to articulate contractual, technical, and financial value points to customers, including executive leaders
Outstanding communication and presentation skills with ability to develop trusted relationships with C-level executives
Able to be in-person in our Westlake Village, CA office
Ability to travel - limited travel (10%-20%)

To comply with local legislation, as well as to provide greater transparency to candidates, we share base pay ranges on all job postings regardless of desired hiring location.

For full time hires, the hiring compensation range (OTE = Base + Variable at 85/15 split) for this position is between $76,000 and $107,000. Blend benefits and perks are described below.

Final pay offer amounts will vary depending on multiple factors, including but not limited to function, level, geographic location, job related knowledge, skills, and experience. Base pay will be adjusted for part-time roles to reflect scheduled hours.

Benefits and Perks:

Meaningful equity
401(k) plan with employer matching contribution
Comprehensive health benefits
16 weeks of paid parental leave
Generous vacation policy
Work from home office set up stipend and internet stipend during COVID-19
Wellness benefits covering a variety of wellness activities, gym memberships, fitness classes and more

Required profile

Experience

Level of experience: Mid-level (2-5 years)

Industry :

Computer Software / SaaS

Spoken language(s):

English

Check out the description to know which languages are mandatory.

Hard Skills

KPI Analysis Root Cause Analysis Value-Based Sales

Soft Skills

Technical Aptitude
Interpersonal Skills
Presentation Skills

Are you interested?

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